GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksOct 12, 2021

Hi Jason, Thank you for the 5 star review!! Thanks for sharing your feedback! We are so happy that you love your PupSocks and you were pleased with our services!! Don't forget to post photos of your PAWSOME socks while tagging us in them! Thank you so much for being a valued PupSocks Customer ! If you have any questions or concerns in the future, feel free to email us at- [email protected]. Have a great day! Betsy The PupSocks Team 🐾

Response from GoPupSocksSep 7, 2021

Hi Mr. Beechuk, Thanks for taking the time to write a review. I do apologize that we were not able to fulfill your order in the way you had anticipated. We embrace all customer feedback and assure you that "we" do use it to further sharpen up our customer service processes. After further research, it looks like we were able to provide a resolution for you. Should you decide to give us a 2nd chance to "pup-your-socks" off please use the coupon code keepitawesome15 at check out. Once again I am sorry that your custom products did not make it you in time for Christmas. Have a puptastic day! Elizabeth 🐶

Response from GoPupSocksSep 7, 2021

Hi Ruth, Thanks for placing an order with us. We are terribly sorry for the mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. The PupSocks Team Elizabeth 🐶🐾

Response from GoPupSocksSep 7, 2021

Hi Mr. Wilkins, Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. The FaceSocks Team Elizabeth 🐾

Response from GoPupSocksSep 7, 2021

Hi Gulyas, Thank you for taking the time to write a review. We do apologize for the order issues you experienced with your previous product. We strive for top-notch quality and hate that your special order did not reach you in the time frame you expected. While looking into your order, it looks like we were able to provide a resolution for you. If you have any other questions please email us at [email protected]. The Pupsocks Team. 🐾 Elizabeth

Response from GoPupSocksSep 7, 2021

Hi Patrick, I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback. Due to the COVID-related delays and it being the holidays, the time frame was extended more than we expected. Also, as stated on our Pupsocks website in our FAQs, international orders can take up to 15-20 business days to receive your product (not counting production time). We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our A1 quality customer service agents at [email protected] Have a PUPTASTIC day! Elizabeth 🐾

Response from GoPupSocksSep 2, 2021

Hi RaeLe, Thank you so much for your feedback! We are terribly sorry for the fulfillment mishap with your previous order. We would also like to apologize to you for the lack of better correspondence on our end as well. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and patience! Best Regards, The PupSocks Team Shae 🐶