GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 16, 2021

Hello there Joan, I apologize for this experience you went through and for any inconvenience, this may have caused you, Joan. We do receive a high volume of emails and respond to them accordingly from the most previous dates, to up to the minute. I do see, however, that we were more than happy to meet your demands by issuing you a refund. I wish you had a better experience with us. We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our customer service agents at [email protected]

Response from GoPupSocksSep 16, 2021

Hello there Tim, We are saddened to see that the quality of the custom product didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but can also be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Tim, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 15, 2021

I'd like to apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback Chris. I do want to mention that the COVID-related delays and it being the holidays, the time frame was extended more than we really expected. We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us.

Response from GoPupSocksSep 15, 2021

Hi Adam, We apologize for the delay on your order and the experience you had to go through. I did check the system to see if the issue was resolved and it seems like we did meet your demands, complete refund and arrival of your order. We do value, respect and appreciate our customer's business with us and we go over and beyond to meet there needs, issues or questions they have. Thank you for your feedback Adam.

Response from GoPupSocksSep 15, 2021

Hello there Paige, We want to extend our sincere apology for the inconvenience this particular situation may have caused you. I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you in regards to your item. We really try our absolute best to deliver the exact product our valued customers order in a timely manner. We do appreciate your patience and look forward in attending and resolving this matter. If you have any questions or concerns, please contact our service agents at [email protected]

Response from GoPupSocksOct 12, 2021

Hi Paige, Thanks for sharing your feedback with us! PAWESOME! The PupSocks team is elated to hear that you received your order and that your family loved them! We are happy you chose us to create such a special gift for you and we can't wait to fulfill any future orders you may have! Thanks for shopping with us! Have a beautiful day! Betsy The PupSocks Team🌷

Response from GoPupSocksSep 15, 2021

Hi there Monique, I did check the system if this problem was resolved for you and it seems we sent you an email asking you to verify your shipping address so we can go ahead and replace your order, it looks like you saw our email but never replied. We always try to assist our valued customers as much as we can with any issue they might have. We hope you have a better experience the next time you shop with us and thank you for your feedback.