GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks reviews

29,446 approved reviews, newest moderated first

customer
Jan 12, 2021
I can't give you more than one star
I can't give you more than one star, today is 1/12/21 and still have not received the blanket that I ordered 11/30/20.
Response from GoPupSocksSep 16, 2021
Hello there Mary, We want to extend our sincere apology for the inconvenience this particular situation may have caused you. I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you in regards to your item. We really try our absolute best to deliver the exact product our valued customers order in a timely manner. We do appreciate your patience and look forward in attending and resolving this matter. If you have any questions or concerns, please contact our service agents at [email protected]
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customer
Jan 12, 2021
Super fun product
Super fun product. My daughter in law loved her Pupsocks with the faces of her two beautiful Ridgebacks on them. She knew right away they were her dogs. Easy to order and shipped in a timely manner:)
Response from GoPupSocksOct 12, 2021
Hi Tracy, Thank you for the 5 star review!Thanks for sharing your feedback with us! PAWESOME! The PupSocks team is elated to hear that you received your order and that your daughter loved them! We are happy you chose us to create such a special gift for you and we can't wait to fulfill any future orders you may have! Thanks for shopping with us! Have a great day! 🌷 Betsy The PupSocks Team
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customer
Jan 12, 2021
I did not receive what i ordered
I did not receive what i ordered. It was someone else command
Response from GoPupSocksSep 16, 2021
Hi there, It is really unfortunate to see that your original package never made it to you and we apologize for any inconvenience it may have brought forth. I did further research to see if the problem was resolved and I'm delighted to see that we were more than happy to have made a replacement for you. Our professional service agents try their absolute best to go over and beyond for our customers because they are extremely important to us and we value, respect, and appreciate them. We hope that you have a much better experience the next time you shop with us. If you have any questions or concerns, please email us at [email protected]
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REC
Jan 12, 2021
I really wanted to leave a positive…
I really wanted to leave a positive review for PupSocks as small businesses need our support right now more than ever. However, my experience was less than what I would hope for from any size company. Their shipping time was hugely delayed due to Covid (which is understandable) and yet there was no communication about it to the customer—even though I had asked them about the status of my order. I did eventually get my Pup Socks and though they are very cute, the quality leaves much to be desired. I will not spend my money on these socks at that price point (and that was a sale!) again. I hope that things can be ironed out now that the chaos of the holidays is over and that they will revisit the materials they use to make these so they can truly be a lasting gift instead of the throwaway one time use that they are.
Response from GoPupSocksAug 31, 2021
Hi Renae, First and foremost, we'd like to extend our apologies due to your custom order not arriving in the time frame anticipated. We would also like to apologize to you for the lack of correspondence from us. Due to COVID, your shipping expectation window was severely altered. Since your last visit, we are currently under New Management and can promise you the quality of our products has since improved as well. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please visit Gopupsocks.com and use Trust20 on any other of our custom-made products! Thank you for your feedback. We want and appreciate your business! Kind Regards, The PupSocks Team 🐶
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customer
Jan 12, 2021
I ordered a cat blanket
I ordered a cat blanket. The fabric has flaws in it. The cat is the wrong color(should be grey but you made him brown), you charged me the wrong amount to my visa. You said you were honouring the 30% discount but did not. I want a refund now!
Response from GoPupSocksSep 16, 2021
Hi Merle, We apologize you had to go through this experience but going back to the system and seeing how we went over and beyond to assist you as a customer and that we went further than we usually go for a customer with you, we did our part well, thanks to our service agents. We met all of your demands and more. We are committed to resolve all over customers issues and deliver exactly what they ordered. Thanks for your review.
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customer
Jan 12, 2021
Great product!
Great product!! Amazing customer service!! Will definitely be ordering in the future!
Response from GoPupSocksOct 12, 2021
Hi Stacy, Thank you for the 5 star review! Thanks for sharing your feedback! We are so happy that you love your PupSocks and you were pleased with our services!! Don't forget to post photos of your PAWSOME socks while tagging us in them! Thank you so much for being a valued PupSocks Customer!! If you have any questions or concerns in the future, feel free to email us at- [email protected]. Betsy The PupSocks Team ☀️
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customer
Jan 12, 2021
Ordered 2 pairs of Socks on November…
Ordered 2 pairs of Socks on November 17th, received them on Jan 10th. One of the two pairs were incorrect. I sent several messages before Christmas to the company about the delay and didn't hear anything until Jan 7th offering 25% off for the delay. (I have just reached out about the incorrect pair so I do not know how they will reply to that.) They blamed the pandemic for the delay but if you look, they've had the same problem every holiday season. Before you buy, go check out their BBB rating. The socks aren't a great fabric but for a gag gift are fine and they did a good job with the picture; it does look like my dog. So if you are ordering at a busy time of year, order months in advance or be prepared for them to not arrive on time or to be wrong. Follow up- I just got contacted about my order, 9 months after I wrote that review. That shows just how far behind in things they are. I don't care enough to have my order fixed- it just came plain white without the cute bones on a blue background. My husband doesn't even wear the correct pair- it was a gag gift. But for real, don't order these past Halloween and think that you will get them for Christmas, Hanukkah, Dec birthday, etc.
Response from GoPupSocksSep 16, 2021
Hello there, Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we did not reach your satisfactions with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. Dan P
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customer
Jan 12, 2021
Never received my order
Never received my order. It’s been a month and a half.
Response from GoPupSocksSep 9, 2021
Hi Marco, Thanks for your review! I am terribly sorry for the delay in receiving your previous order due to an unforeseen transit issue; especially around Christmas time. We strive to deliver the best service possible and we are disappointed that we didn't exceed your expectations. I understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. Please Feel free to contact us directly with any additional comments, questions, or concerns at [email protected]. Thank you Marco and have a awesome day! The PupSocks Team Betsy
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