Nicole K.
Great product
Great product, loved the quality and the ordering process was very easy! Just took a very long time to get to us in Canada, but will definitely order again!

GoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Nicole K.
Great product, loved the quality and the ordering process was very easy! Just took a very long time to get to us in Canada, but will definitely order again!
customer
The one star is for the ease of use and wide selection of options for creating accessories, because that process was great! Once the order was placed though, everything went downhill. I ordered a would-be Christmas gift (long before the cut off for holiday orders) which was about a month from Dec 25th. It’s almost mid January and I still have yet to receive my order. The tracking provided has not been updated since December 19th. After reaching out to customer support to provide my tracking, order and contact info, I was provided with a generic reply that many customers were in the same boat, but with no offer of resolution, or anything to help check on my order status. I cannot rate or comment on the quality of the product, as it has not yet arrived. This should be a great service and is an amazing idea for personalized gifts, but unfortunately the shipment process and customer service is not up to par.
Response from GoPupSocksSep 9, 2021
Hi Morgan, Thanks for placing an order with us. We are terribly sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. We are happy to see that your order was produced and delivered. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you. The PupSocks Team Betsy🐾🐾
Melanie
Never received, although they said they were shipped. No response to emails. Terrible.
Response from GoPupSocksSep 9, 2021
Hi Melanie, Thanks for placing an order with us. I am terribly sorry for the delay with receiving your previous order due to an unforeseen transit issue. I am are happy to see that your order was produced and delivered. I understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected] Thank you again Melanie for the feedback and have an awesome day!!! The PupsocksTeam Betsy 🐶
BeeE
The material is terrible and no matter how You put them on they bunch up in the front. These aren’t socks they are a tube of printed fabric.
Response from GoPupSocksSep 9, 2021
Hi Brantley, Thank you so much for your feedback! We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. Thank you again Brantley for your review and have a perfect day! Kind Regards, The PupSocks Team Betsy
Erin
Ordered back in November and just recieved part of my order yesterday (January 11), it was supposed to be guaranteed delivery by Christmas. Still waiting for the other item. Fabric of socks was different than I expected.
Response from GoPupSocksSep 16, 2021
Hi there Erin, We sincerely apologize for this terrible experience you went through and for the inconvenience it may have brought forth. I hate that you were not able to receive it before Christmas. I did check the system to see if we were able to fix the problem and it seems that we happily created a replacement for you. We really hope you have a better experience the next time you shop with us, Erin. We greatly appreciate and value your business. Thank you so much for leaving us your review because it helps our growing company improve on our products and services. If you have any questions and concerns, please email us at [email protected]
Lori M.
Received a pair of socks that had the wrong dog and were the wrong color. Emailed company but never responded. I did receive an email with a picture of the correct socks, but have yet to receive them. Unfortunately read the reviews after I ordered. Seems many have the same problem.
Response from GoPupSocksSep 16, 2021
Hi Lori, We sincerely apologize for dropping the ball on your order and for the inconvenience it may have caused you. Believe me, it is always our intentions to deliver exactly what our valued customers ordered in a timely manner. I do see that our service agents did create a replacement for you. I'm happy we were able to fix the issue but that does not excuse our mistake. We truly hope you consider us the next time around and have a much, much, much better experience. If you have any questions or concerns, please email us at [email protected]
Zakk S.
Awesome! They were a gift for my girlfriend and she loved them so much she cried. Thank you!
Response from GoPupSocksOct 12, 2021
Hi Zakk, Thank you for the 5 star review!! We appreciate it! Thanks for sharing your feedback with us! PAWESOME! The PupSocks team is elated to hear that you received your order and that your girlfriend loved them! We are happy you chose us to create such a special gift for you and we can't wait to fulfill any future orders you may have! Thanks for shopping with us! Betsy The PupSocks Team🐾
customer
Still waiting for my delivery. Ordered November 30, 2020. Has been over a month. I have a pair of socks from last year - fit is great, image is holding up despite many washes. Just sad it has taken so long to get this years purchases