GoPupSocksReviews of gopupsocks.com

3.429,446 reviews
Pet Stores
Atlanta

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GoPupSocks

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About GoPupSocks

GoPupSocks is listed under Pet Stores in Atlanta.

GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: gopupsocks.com
Website: gopupsocks.com
Category: Pet Stores
Location: Atlanta
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 46% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Sarah

Jan 12, 2021

Pretty disappointed.

Unfortunately, as much as I really hate giving bad reviews, I need to be honest - I am incredibly disappointed. I ordered my mom a custom pair of socks in the beginning of December, where it was advertised all over the website that if you ordered it would come in time for Christmas. I was so excited to give my mom these socks as my one dog passed away over the summer and I know she would have really appreciated them. The last update I received on my tracking number was December 14th, nearly a month ago. It hasn't been updated since. It hasn't moved whatsoever and I have emailed two times and have yet to receive a response. I am entirely understanding that with COVID times are tough. I really feel for small businesses during this time. However, why I am so disappointed with this is because you specifically advertised that it would come in time for Christmas. I would have even understood it being a week late. But going this long without even an email or any update whatsoever is unprofessional. It shouldn't be advertised if you can't keep that sort of promise, especially during such a time where you know things are unpredictable. I ordered these specifically because I trusted what you were telling me. At this point I would rather get a refund and use that money to shop somewhere else. I was really looking forward to giving this present to my mom.

Response from GoPupSocksSep 7, 2021

Hi Sarah, Thanks for your review! We are terribly sorry for the delay in receiving your previous order due to an unforeseen transit issue; especially around Christmas time. We strive to deliver the best service possible and we are disappointed that we didn't exceed your expectations. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. With that, we would love to extend a special promotion to you on your next purchase. At checkout, please use code Trust20. Please Feel free to contact us directly with any additional comments, questions, or concerns at [email protected]. Thank you. The PupSocks Team Elizabeth 🐾