GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksApr 15, 2021

Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order due to the order being lost in transit. We would also like to apologize for the lack of response from our team within a timely manner. We can confirm that a resolution was provided for you via email on behalf of one of our team members. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.

Response from GoPupSocksApr 15, 2021

Hi there, Thank you for your review! We are very sorry to see that you did not receive your PupSocks due to your order arriving damaged. We are, however, very glad to confirm that a resolution was provided for you via email on behalf of one of our team members, and that your order was successfully delivered! We appreciate your patience. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.

Response from GoPupSocksApr 15, 2021

Hi there, Thank you for your review! We are very sorry for the lack of response from our team within a timely manner, as we experienced an influx of orders and emails during our busy holiday season. We truly appreciate your most honest feedback, and will continue to grow and improve our products and services because of it. Please contact our team directly should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.

Response from GoPupSocksApr 15, 2021

Hi there, Thank you for your review! While we are very sorry to hear that your blanket arrived differently than anticipated, we can confirm that the PupBlanket was chosen at the time that the order was placed. Unfortunately, our team of designers are unauthorized to make any changes to the order, as it is our mission to provide our customers with the products they desire in a timely manner. In an effort to accommodate, we would like to offer you a 20% discount to be used on a replacement order! Please use the coupon code TRUST20 to receive your discount. Be sure to enter the code prior to entering any billing and shipping information to ensure the discount applies. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.

Response from GoPupSocksSep 7, 2021

Hi Francisco, Thanks for placing an order with us. We are terribly sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. We are happy to see that a replacement order was produced and delivered. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you. The PupSocks Team Betsy 🌸

Response from GoPupSocksSep 7, 2021

Hi Sean, Thanks for your review via Trustpilot. We want to send our sincerest apologies for the inconvenience you faced during this past holiday season. Our mission is to provide excellent service and we are disappointed to know that your experience was not a good one. That said, we would like to inform you that our customer service department is under new management and we have done the internal work to prepare us shall we run into unfortunate events like this in the future. We hope that we can make a better impression on you as we continue to grow as a small company. With that, we do offer a ton of other cool products and we would love for you to give them a try. Please accept our offer for a special discount at checkout toward your next purchase Trust20. We look forward to servicing you! The Pupsocks Team, Betsy🐾

Response from GoPupSocksSep 7, 2021

Hi Murray, Thanks for placing an order with us. We are terribly sorry for the delay with receiving your previous order due to an unforeseen transit issue. We are happy to see that it has been delivered. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected] Thank you. The Pupsocks Team Betsy 🌼

Response from GoPupSocksSep 7, 2021

Hi Maura, Thank you for taking the time to write a review. We do apologize for the order issues you experienced with your previous product. In researching the timeline for your product, it looks like your order was hung up in the Covid19 transit mishap. We strive for top-notch quality and hate that your special order did not reach you in the time frame you expeceted. While looking into your order, it looks like we were able to provide a resolution for you. If you have any other questions please email us at [email protected]. I hope you have a wonderful week! The Pupsocks Team Betsy 🐾