GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Kel
Very satisfied with how the socks turned out and they came very fast.
Response from GoPupSocksOct 8, 2021
Hi Kellen, We are elated that you love your PupSocks and you were pleased with our products and they were delivered in a timely manner! Feel free to email us with any questions you might have to [email protected]. The PupSocks Team 🐾
customer
Hello. It took a month for us to receive our package after it was scheduled for 5-7 days. That was disappointing. Also, there is no phone number that I can find to contact costume service. I had a few questions and the email contact I have isn’t returning my emails.
Response from GoPupSocksApr 9, 2021
Hi there, Thank you for your review! We are very sorry to hear that you have experienced difficulties while trying to contact us. Unfortunately, we do not offer a telephone number, as we are a completely web-based company at this time. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.
customer
Never received my product after 2 months. This is a scam! Horrible customer service
Response from GoPupSocksApr 9, 2021
Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order, in addition to a lack of response from our team within a timely manner. We are, however, glad to confirm that a resolution was provided for you via email, and that your order was successfully delivered! In an effort to accommodate for the troubles that you have experienced, we would like to offer you 20% off of your next order with us using the coupon code TRUST20. Please enter the code prior to checkout to ensure the discount applies. We thank you for being the best part of PupSocks! Please contact our team directly at [email protected] should any questions, comments or concern arise. We'd be happy to help! The PupSocks Team -Courtney M.
customer
I cannot reach anyone at this business. I keep getting emails and I log in to my account...but I am unable to connect with anyone. The email comes back undeliverable. I still have no received the socks I ordered Dec 1st. I think I have been scammed. 😞
Response from GoPupSocksApr 15, 2021
Hi there, Thank you for your review! We are very sorry for the lack of response from our team within a timely manner, in addition to the delay that you experienced while awaiting the arrival of your order. We are, however, very glad to confirm that a resolution was provided for you via email on behalf of one of our team members, and that your order was successfully delivered! We truly appreciate your patience. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.
Allison
While I was very excited to get the socks that I ordered for my kids, upon delivery which, by no fault of your own, didn’t show up until a week and a half after Christmas, I was very disappointed in the sizing. I ordered kids sizes XS/S for feet 1-5 and these socks literally fit my feet and I am a size 9 shoe. So needless to say, my kids are swimming in them. The quality of sock is not great but the sock design and picture of our deceased dog looks good. The image capture of Crosby is very good. I went with you because you advertise “kid sizing”. I feel like I could have gotten better sock quality and having my kids grow into the socks if I had used Pop your Pup. I am honestly not too sure I would personally recommend this site to anyone. While the capture image of Crosby was adorable, the quality and sizing, in my opinion, could be better.
Response from GoPupSocksApr 15, 2021
Hi Allison, Thank you for your review! We are very sorry for the lack of response from our team within a timely manner, in addition to the socks arriving much differently than anticipated. We truly appreciate your most honest feedback, and will continue to grow and improve our products because of it. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.
FERNÁNDEZ M.
Everything ok but the purchase order was delivered late.
customer
I ordered these on December 1 for my wife for Christmas. It is currently January 12th, and they still have not arrived. I don't know if I got scammed or if the shipping should really take this long...
Response from GoPupSocksApr 15, 2021
Hi there, Thank you for your most honest feedback! We are very sorry for the lack of response from our team within a timely manner. While delays were experienced while awaiting the arrival of your order, due to the order being lost in transit via USPS, we are happy to confirm that a resolution was provided for you via email and that your order was successfully delivered! We appreciate your patience. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.
unhappy C.
misprinted a pair of socks that I purchased as a Christmas present for my partner and then refused to give me a refund, and instead offered to give me store credit. I realize this is their company policy, so I wasn't terribly upset but when I took them up on their offer to reprint my socks (even though by that point it would be way past christmas) they then stopped replying to my emails all together. now I'm down $30 bucks and stuck with misprinted socks. DO NOT purchase ANYTHING from this vendor.
Response from GoPupSocksApr 15, 2021
Hi there, Thank you for your review! We are very sorry that you did not receive prompt correspondence from us and for any inconvenience this may have caused! We truly appreciate your most honest feedback and will continue to grow and improve our products and services because of it. While we do apologize for the difficulties that were experienced regarding this matter, we are happy to confirm that correspondence was provided via email on behalf of one of our team members. Please look forward to an additional email from our resolution department at [email protected]. The PupSocks Team -Courtney M.
