GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksJan 11, 2022

Hi Moritz, Thank you for your review. We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Germany and International orders can take up to 15-20 business days for you to even receive your product (not counting production time). After looking into your order specifically, I see your order was delivered. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and your patience! Best Regards, The PupSocks Team

Response from GoPupSocksJan 11, 2022

Hi Susan, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback extremely serious. After taking a look into your issue, I see we reached a solution via email. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and your patience! Best Regards, The PupSocks Team

Response from GoPupSocksJan 11, 2022

Hi Erica, Thanks for your feedback! We are deeply saddened that these issues occurred. Due to COVID shipping guidelines, your delivery expectation window was severely altered. I would also like to apologize for the poor correspondence on our end. We appreciate your feedback in order to be more transparent with our shipping details in the future. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and your patience! Best Regards, The PupSocks Team

Response from GoPupSocksJan 11, 2022

Hi Jennifer, Thank you for your feedback. We are terribly sorry for the delays in receiving your order. After looking into your order, I'm glad to see your order was successfully delivered before the holidays. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your patience and business. Kind Regards, The PupSocks

Response from GoPupSocksJan 11, 2022

Hi Bruce, Thank you for your feedback. We are terribly sorry for the lack of correspondence. After looking into your order, I'm glad to see your order was successfully delivered. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your patience and business. Kind Regards, The PupSocks Team

Response from GoPupSocksJan 11, 2022

Hi Jim, Thank you for your review. After looking into your order, I'm glad to see your order was successfully delivered before the holidays. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your patience and business. Best Regards, The PupSocks Team

Response from GoPupSocksJan 11, 2022

Hi Isabella, Thank you for your review. We are terribly sorry for the lack of correspondence. After looking into your order, I'm glad to see your order was successfully delivered before the holidays. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your patience and business. Kind Regards, The PupSocks Team