GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksJan 11, 2022

Hi There, Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. Kind Regards, The PupSocks Team

Response from GoPupSocksJan 11, 2022

Hi Brandon, Thank you for taking the time to write a review! We do apologize for the order issues you experienced with your previous order. We strive for top-notch quality and hate that we dropped the ball with your special order. After looking into our system, we could not find any contact attempt, however, we'd like to reach out with a resolution at this time. That said, Please keep an eye out for an email from our team. We appreciate your business and thank you for your honest feedback. Kind Regards, The PupSocks Team

Response from GoPupSocksJan 11, 2022

Hi Laurie, Thank you for your feedback. We do apologize for the order issues you experienced with your previous order. After looking into our system, I can see we extended a solution via email. We take your feedback seriously in order to improve as a company. We appreciate your business and value you as a customer! Best Regards, The PupSocks Team

Response from GoPupSocksJan 11, 2022

Hi Keri, Thank you for your feedback. We are extremely sad you didn't receive your order when originally expected, and for that, we apologize. Due to COVID shipping guidelines, your delivery expectation window was altered. After looking into your order specifically, we see it was indeed delivered before the holidays. As always, we appreciate your honest feedback. Thank you for your business and patience! Best Regards, The PupSocks Team

Response from GoPupSocksJan 12, 2022

Hi Keri, Thank you for your feedback. It was not our intention to send you someone else's special gift and for that, we are deeply saddened. That was completely an unforeseen mishap. We would also like to apologize for the lack of correspondence as well. After looking into your order I am glad to see a replacement order was created. We appreciate your business as well as your patience and look forward to any future orders you may have. Feel free to contact us directly at [email protected] with any additional feedback or questions. We appreciate your business! Best Regards, The PupSocks Team

Response from GoPupSocksJan 11, 2022

Hi Roger, Thank you for your feedback. After looking into your order specifically, we see it was indeed delivered. As always, we appreciate your honest feedback and your patience and would if you give us another try in the future. With that said, visit us at Gopupsocks.com to shop for more custom-made products and use coupon code Trust20. We appreciate your business! Best Regards, The PupSocks Team