GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksJan 12, 2022

Hi Jennifer, Thanks for the feedback! I would like to sincerely apologize for us not following your clear instruction on how to crop your dog! It's never our intention to disregard a customer's request. After taking a look at your order, I see we indeed reached a solution via email. Please feel free to email us directly if you have any additional concerns at [email protected]. We value your patience and business! Best Regards, The PupSocks Team

Response from GoPupSocksJan 12, 2022

Hi Vanessa, We are terribly sorry you did not receive your package as anticipated. It's never our intention to send out a subpar product. After looking into your order specifically, I see we reached a solution via email. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and your patience! Best Regards, The PupSocks Team

Response from GoPupSocksJan 11, 2022

Hi Deborah, Thank you for your review. Thank you for taking the time to write a review! We do apologize for the order issues you experienced with your previous order. We strive for exceptional quality and hate that we dropped the ball with your special order. With dark animals, we advise sending a picture that was taken in great lighting. Please lookout for an email from our customer service team. We appreciate your patience. Kind Regards, The PupSocks Team

Response from GoPupSocksJan 11, 2022

Hi Tasha, We are extremely sorry you didn't receive your order when originally expected and for any inconvenience, this may have caused. Upon further research, I am pleased to see we were able to send a replacement order for you! We a constantly improving as a company, and we appreciate your honest feedback and patience, especially during the holiday season. We appreciate your business! Best Regards, The Pupsocks Team

Response from GoPupSocksJan 12, 2022

Hi There, Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. Kind Regards, The PupSocks Team

Response from GoPupSocksJan 12, 2022

Hi Becki, Thank you for your feedback. It was not our intention to send you someone else's special gift and for that, we apologize. That was completely an unforeseen mishap. We would also like to apologize for the lack of correspondence as well. After looking into your order I am glad to see a replacement order was created. We appreciate your business as well as your patience and look forward to any future orders you may have. Feel free to contact us directly at [email protected] with any additional feedback or questions. We appreciate your business! Best Regards, The PupSocks Team

Response from GoPupSocksJan 12, 2022

Hi Eunice, Thank you for taking the time to write a review! We do apologize for the order issues you experienced with your previous order. We strive for top-notch quality and hate that we dropped the ball with your special order. With that said, please keep an eye out for an email from our team. We appreciate your business and thank you for your honest feedback. Kind Regards, The PupSocks Team