GoPupSocksReviews of gopupsocks.com

Placed my order Nov 17 2021 and still haven't received it (Feb 5 2022). Have written them five times and got an answer from them twice where they apologise for taking so long time and a 15% chargeback...that was in Dec... Still no signs of the socks I ordered🤷‍♀️

Ordered on the 18th of January and still don't have them.

Picture of the cat was a black blob. I emailed customer service requesting a refund. The only response was an automated email explaining how they were too busy to respond right away, but would do so within a few days. That was 5 weeks ago.

On Fri, Feb 4, 2022 at 11:13 AM EST, Kenny wrote: I still have not received my order. When I track it in your system it indicates it's still on hold, contrary to your note below. Please provide me with a status update and ETA for my socks. Given the lack of follow up this is looking like a scheme to collect money. Please prove me wrong!! Kenny On Sat, Jan 12, 2022, 8:45 AM PupSocks Team team at petsocks comwrote: Hello Kenny I'm very sorry you didn't get prompt correspondence from us and any inconvenience this may have caused! Rest assured, we are working hard to assist our valued customers in a timely manner. Your order is now off hold. Good Day PupSocksLogoSquaredEmail2.jpg Maurice Bark Department team at petsocks.com Facebook Twitter Instagram How would you rate my reply? Great Okay Not Good On Sat, Jan 8, 2022 at 10:17 AM EST, Kenny wrote: Help! Help! Help! Order #2725457 was placed on December 20, 2021 and is currently On hold. How do I get this off hold. On Sat, Jan 8, 2022, 8:45 AM PupSocks Team team at petsocks com wrote: Hey there, You've recently submitted an email inquiry to us and we want to assure you that our team is doing everything we can to support our customers. Unfortunately, we're extremely understaffed during our busiest time of year and have received thousands of emails ranging from pre-order post-order questions to general inquiries. As we work through these emails, we've realized the majority of open inquiries have already been resolved by our FAQ resources or carrier tracking updates. Rest assured, we're reaching out to resolve any outstanding critical inquiries this holiday season. If you still need support from our team, please respond directly to this email with the word "HELP" so our team prioritize your email and speed up our response time. Responses will be prioritized in the order they are received within 3 business days. Thank you for your patience and understanding during this time. We can't thank you enough for choosing PupSocks this year and look forward to providing you support. - The PupSocks Team You received this email from PupSocks. If you would like to unsubscribe, click here. On Wed, Jan 5, 2022 at 9:19 AM EST, Kenny wrote: 5th request!!!! What is needed to get my order 2725457 off of hold!!! On Tue, Jan 4, 2022 at 8:10 AM EST, Kenny wrote: I still have not received my second order and have no resolution or response on my original order that is on hold. With no phone number or live chat option to escalate issues creates a tremulous level of frustration. Either release my order or refund my money. Thanks - Kenny On Fri, Dec 31, 2021 at 12:02 PM EST, Kenny wrote: How do I get my order (2725457) off of hold. I've made several inquiries with no response. I need these socks. Thanks - Kenny On Sun, Dec 26, 2021 at 11:36 AM EST, Kenny wrote: Why is my order on hold? On Fri, Dec 24, 2021 at 5:15 AM EST, Kenny wrote: Why is my order on hold?

Ordered around beginning of Jan, took a whole month to arrive. Do not rely on them to be delivered by holiday or birthday. Quality is horrible - you cannot wear these socks. Image is okay. But not usable. Not sure what to do with my 2 pairs now.

My first introduction to PupSocks was Christmas of 2021 when my boyfriend received a pair of socks from a family member. He welled up with tears seeing his favorite pup on a pair of socks. A month or so later, I was tasked with creating a personalized send for a potential customer with one rule, it had to include the prospect's dog. I remembered how happy my bf had been with PupSocks so it was my first choice for this project. I was able to easily, and quickly create a custom blanket for the prospect. It was delivered within two weeks of ordering it (which is quick for a custom item) and was incredibly well received.

Sent me the wrong socks. Totally different dog. I’ve sent multiple emails, to every customer service option they have. They were supposed to be a Christmas present. It’s now February, and I can’t get a response. Very frustrating.

DO NOT ORDER no goods and no refund I placed an order back in November and despite multiple messages chasing have received no socks. Initially, I was emailed that the order had been processed and passed to the shippers and given a tracking number. The tracking number for 2 months stated due to Brexit there were delays in processing. Finally, I received an email from the shipper that they never received the order in the first place. Despite having notified Pupsocks of this I have received no response at all from them nor a refund. Very disappointed as this is an expensive product. Clearly scammers.