Catherine B.
I did not end up giving the PupSocks…
I did not end up giving the PupSocks that I ordered at Christmas time as a gift. I was disappointed in the quality of the material, which to me felt very artificial and stiff. I also expected the socks would have cuffs that would help them stay in place. Instead, the socks are not shaped like they are intended to fit a foot at all -- they're straight and just sort of end. I also did not like how the image of my dog turned out. I bear some responsibility here since I submitted the photo. However, I wrote in some questions about the image in the notes section at the time I placed the order. I had hoped to be advised if the photo would turn out well or if I needed to resubmit. Since the company references "designers," I thought it was possible for skilled alteration of the image. I thought the production would go beyond essentially cropping, cutting, and pasting. I did not receive any communications with the company, though, aside from automated confirmations. To me, the image on the sock looks even darker than the one in the photo and even quite blurry. The socks did arrive on time and I found the website easy to use. Thank you for the opportunity to provide feedback.
Response from GoPupSocksMar 3, 2022
Hi Catherine, Thank you for taking the time to post a review. We appreciate it! I looked into the order and I am going to have one of the Custmer Service Team member email you. I think we may be able to give you a resolution on a couple of you issues. Please be on the lookout for an email. Betsy The PupSocks Team