GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksFeb 24, 2022

Hi Megan, Thank you for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We would also like to apologize to you for the lack of better correspondence on our end. Our customer service department is under new management and we have done the internal work to prepare us shall we run into unfortunate events like this in the future. While looking into your order, it looks like we reached out with a solution via email on February 7. Please email us directly at [email protected] to confirm your order issue has been rectified to your satisfaction. We appreciate your business and patience at this time. Best Regards, The PupSocks Team

Response from GoPupSocksFeb 23, 2022

Hi Robert, Thank you for your feedback! We are thrilled to see you love your picture on your PupSocks. Thank you for being a valued customer! We appreciate you! Best Regards, The PupSocks Team

Response from GoPupSocksMar 1, 2022

Hi Heather, Thank you so much for taking the time to post a review. I looked into your order and it looks like on the 28th of Janaury 28th we offered you 3 solutions and we never heard back from you in which direction you would like to go. I will have one of the Resolution Team Member to get back with you and see what we can do to correct this issues. Please be on the lookout for the email. Thank you! Betsy The PupSocks TEam

Response from GoPupSocksFeb 2, 2022

Hi Jill, Thank you for the review. I looked at your order and see where a solution was given to you via email. I am going to have someone from our Resolution team email you to make sure that everything was taken care of to your satisfaction. Please be on the lookout. Thank you, Betsy The PupSocks Team

Response from GoPupSocksFeb 2, 2022

Hi Curt, Thank you for your review. I looked into the order and you received a full refund including shipping. The refund totaled $26.75. I will be happy to send a screenshot to you of the refund on your account. If you have any issues please feel free to email me at [email protected] and I will be happy to help you. Betsy The PupSocks Team

Response from GoPupSocksFeb 2, 2022

Hi Clint, Thank you for taking the time to write a review. I am truly sorry that the customPupSocks were not the quality you expected. I am going to have someone from our Resolution team email you and see if we can help you with a solution for this issue. Please be on the lookout. Thank you! Betsy The PupSocks Team