Petplan Pet InsuranceReviews of gopetplan.com

I took out the more expensive option of a life time cover for my dog when he was a puppy and pay 10 years into this very expensive scheme with very few claims (many years apart). Got slapped yesterday with an astronomical increase in policy fees (over £1000.00 a year, plus an increased access, plus an additional 20% of all vet fees, purely due to my dog's age! Was this not what I have been paying into the scheme for all these years - for cover when he is old? It was a more expensive "Life time" cover after all. I am sitting now with a unaffordable policy, unaffordable vet bills if my pet needs treatment and a pet that is too old to move to a different insurer. This kind of practice should be made illegal. Petplan clearly disregards older pets and is trying all kinds of increases to make it unaffordable for policyholders to claim for them. This kind of practice should be made illegal.

I read a lot of your review. I won't be getting pet insurance thank you all for your truthful reviews. All insurance is a con these days

Great Insurance company! We bought a purebred maine coon and he came with 1 month trial pet plan insurance. Firstly wasn't sure if I need to buy it permanently but decided to go ahead and never didn't regret it. Little bit pricey but if your pet is unwell often it very helpful. We have life cover and dental which is great. ( as our kitten has juvenile gingivitis and I know he is covered for dental treatment and we do not need to worry about money). Easy communication, quick respond, quick payment. Recommend for sure.

The cost of my insurance has gone from about 500 the first year to 1200 this year. They say this is bc of the area and breed of dog I have... Seems like an easy way to just increase prices! I also noted a fraudulent charge on my credit card from them and NO ONE has followed up. Do yourself a favor and choose another company. Their customer support is very rude and unhelpful. I hope this review saves 1 person and their pet from this awful company.

Fetch by the Dodo (previously known as Petplan) is an unethical, untrustworthy and horrible company. For someone who is planning to enroll pet insurance, it’s better to avoid this company. I enrolled the pet insurance for my dog aged 3 months in 2021. At that moment, there was no medical check up report request but I was asked for it when I submitted a claim after 4 months because my dog got diarrhea. I felt upset and frustrated as there was no point to get a medical check up report after a vet visit with spending additional $200 for claiming $150. The most ridiculous point was that a medical report was not required when the pet insurance was enrolled. But you will be asked for it when you make a claim” That was totally unacceptable. They just don’t want to give you a claim !!!!! I received the announcement from Petplan by an email about they exited Canada business. This was a release to me as I do not have to deal with this company anymore. However, they took my card info and debited the annual fee again and refused to refund. I have never authorized Fetch by the Dodo to make a payment from my card after 2021. I called the customer service for a negotiation. Of course, they refused to refund. They have never provided a proper service to their customers but keep stealing the money from their pocket. Recently, I found out that there were a lot bad comments about this company. I write this as I wish no more pet owners will be another victims. As a pet owner, I just want to get a protection to my dog but I am kinda getting in a scam.

Absolute Scammers. Wouldn’t cover the only thing we needed from the plan (Dental) they are not upfront about where to find the fine print, dental has a long waiting period than anything else. I am so glad was only scammed out a few months of payments, as we immediately ended our agreement with petplan after finding out the dental information. I had to work very very hard to get it but I even got a few month refund as I was paying into a service I couldn’t even use. Shady shady scammers. I will never pay unto any insurance plan associated with petplan ever. When I pressed more about getting the dental (we were a month away) they absolutely refused to make an exception, citing “scammers who get dental coverage and then cancel” I bet the situation is more like… petplan refuses to cover anything and makes up random extra fees and pet owners have no option but to cancel and they cannot afford to continue after paying the vet and petplan To top it all off they talked down to me, like I should have insured my cat when she was younger… well tell me how I am able to do that when we adopted her from a no kill shelter at the age of 6? Guess I’ll hop in my Time Machine so I can adopt from the moment she was conceived. If you’re considering petplan.. I recommend you run quickly in the opposite direction as fast as you can

I have been a loyal customer for over a year. Since beginning this policy I have had issues with payment where I have paid and clearly stated on my bank statement however PETPLAN email me stating they have not received the payment and request I pay again. This month I have come to the realisation that if paying for my policy is this much hassle then should I need to make a claim I can only imagine the difficulties I would come across with claiming on my policy. My advice is to take your hard earned money and use a different insurance company, should your furry friend need medical attention I would not trust this company to abide by the contract and pay out.

We have taken out lifetime cover with PetPlan for our golden retriever since she was a puppy. We have had to claim multiple times over the years for things that have gone wrong. PetPlan deal directly with the vets so all we have to do is pay the £100 excess. They pay out straightaway and have never quibbled a claim. It's so reassuring to know that if something goes wrong with your pet you aren't having to make a cost based decision as you know that you are covered. I would recommend them to anyone, although not the cheapest, the fact they always pay out without quibbling gives us so much peace of mind.