Petplan Pet InsuranceReviews of gopetplan.com

We've been with Petplan since our dog was a puppy. We have, unfortunately, needed to claim multiple times through the years. From trauma, to investigative testing for bowel issues ongoing for years, now sorted, thankfully, and recent othropeadic surgery and complimentary treatments. Not once has a claim been quibbled. You never want to need insurance but Petplan have taken the financial stress out of otherwise stressful events. Our spaniel is a much loved pet, she's 8 years old now and had had access to the best specialists and treatments available. We pay around £100 a month. It may seem a lot but she gets monthly librella injections as well! Can't fault the service we've received. I recommend them to all pet owners.

Pet Plan are easy to contact by telephone. Their call centre staff are most helpful. Claims form easy to fill out. Settlement was completed quickly. The whole process was without hassle. The best thing about Pet Plan is that we are able to give Mia our dog the best treatment possible. Thank you.

I decided to continue the insurance that came with my dog from a well known rescue centre. Petplan put so many exclusions on the policy, that it was pointless having the insurance. Petplan received a vet report saying no health problems with a dog and then exclude every part of the dog practically, and want to charge £700. I don't think so... I have cancelled the policy as it's not worth the paper its written on. It is very evident they do not want to insure animals that come from rescue centres even though they have been vet checked! I cannot think of any other reason for their actions. Also what is more worrying is the deception l experienced. I was sent a policy by email which had no exclusions, was informed that the underwriter would email me if there were exclusions. I got no email from the underwriter. I went online to set up my Petplan login 6 days later only to find they had added about 8 exclusions which covered practically every system of the dog. How sneaky is that Petplan. You are misleading your customers, adding things to their policy without informing them.

Absolutely fantastic company, honestly couldn’t say enough good things about them, I wish I wasn’t leaving this review as it means my much loved dogs was unwell but sadly these things happen, petplan was there for me, the bill was no small amount either but it was paid in full without any hassle at all! They are fantastic and I wouldn’t be without it now.

Cannot praise this company enough. After taking out insurance for my new kitten a few years back he became very ill and required a lot of specialist treatment and emergency vet trips every single claim was paid with no fuss, staff have always answered my questions when I've called. Unfortunately my boy passed away late last year but even then they sorted everything when I informed them. Just got a ragdoll kitten and taken a new ultimate plan out so 3 top plans and I'd never be without. Thank you pet plan!!!

WITHOUT A FUSS!!!! As Noel says…..gods sake Despicable company where I funded my cats treatment… still advertising…. Go with Animal friends they pay 💰 like insurance companies should. Stop advertising, it’s embarrassing 😳!

I have been with this company for my Pet Dogs insurance for 5 years. (he is 5 years old). I have never made a claim yet each year they have increased the amount im having to pay. I have just recieved my quote for this year (2024) and it has gone up yet again by another 20% (which would now make it that im paying more than treble the amount i was 5 years ago). I would now be paying more for my pet insurance with this company than i do for both my wifes and my car insurance combined. A huge con and waste of money . Avoid them.

My insurance premiums have risen excessively (over £200 this year alone (never claimed in 5 years) won’t budge on premiums so I informed them that I would not be renewing the policy when it was up in a few weeks time. Will be putting any savings made in our new policy into a savings account for any potential vets fees.