Petplan Pet InsuranceReviews of gopetplan.com

Total and absolute waste of money . Open a bank account for your pet and divert £50 a month in there instead. I started pet plan at £35pm ten years later it’s £102pm. Pet plan DOES’NT cover anything. Nothing but emergency life or death care . Every time I go to the vet I pay from pocket £350 for this infection £750 for teeth removal / dental care, injections/ shots, check up and petplan doesn’t cover anything . The one time it did was 8 years ago when my dog got hepatitis and then your limit of coverage is a MEAR £4000 that equated to 4 nights in the pet hospital and some analysis. After 4 nights of paying extortionate fees for my dog to sleep in a cage at the pet hospital I was told she needed a £2000 scan but the mere useless pathetic pet plan coverage allowance is limited at £4000 these costs covered ONLY SLEEPING at the hospital AND MONITORING AND POOF IT WAS ALL GONE . No operations no medications nothing. Petplan would not come even a FRACTION close to covering for operations or any real issues . The coverage that Pet plan covers your pet equates to your pet getting a £4000 plaster but will be far far far close from covering any real sickness. And for this pittance of a payout I now pay £102 every month . My dog was given back to me after the £4000 was used up in 4 days and I was told there was nothing more they could do unless we were ready to spend additional thousands out of pocket . We don’t have that money . We took our dog and left making plans for her to die. I decided to Google for help and found a high protein diet can essentially encourage the liver to mend and so I ( not the vet not petplans stingy payouts) saved my dogs life . She is still alive by the care and actions I took without the help of any scam insurance company like Petplan . A years fees, 12 months at £102 pm equates to £1,224 times this by ten years is £12,240 I spent to get £4000 coverage . Pet plan makes no sense . They jack up the prices yearly and cover nothing apart from a fraction of the cost if you are in need. Get a bank account for your pet and put in £50 a month and then that money will be yours to keep if your pet stays well . I will NEVER NEVER NEVER USE PET INSURANCE AGAIN . What an absolute SCAM . They are into profiteering from the sick animals.

Easy to claim and no issues when paying out. I have had petplan for 7 years to cover my dog and never had any issues . I usually pay a £100 excess initially but after that they have paid out all claims and I can claim directly through my vet which is a great service and you don’t have the hassle of completing forms. I think there are various pet insurance companies and none are perfect, however petplan is one of the best out there.

Used to be great but just not the same. My dog got bitten by an adder. Pet plan excluded him for a large number of unrelated conditions. My vet pointed out the conditions should be removed and even after a few years they would not. The underwriters hide behind a call centre whose staff are not equipped to understand or deal with their ridiculous rules (through no fault of their own). I had been a customer of theirs for over 30 years but never again. I used to recommend them when they were good but all they want to do now is squirm out of their responsibility to their clients.

#petsplan I would like to share my story how pets plan helped me to resolve my complain. Louise from Complain team took time to understand my problem and issue i had with my insurance. She had asked all the right questions and helped me reinstate my policy. This is such a great relief for me and my pet who need the urgent treatment. I can't imagine any better insurance company for pets. Highly recommended company. Thank you very much, Sandeep kumar

Last year we purchased a Burmese kitten from a registered breeder in NZ. The kitten came with one month's insurance with Pet Plan. Unfortunately our kitten became unwell soon after we got him home. He had three acute viral infections and needed two nights acue treatment at the vets. When we went to claim the $2000 from Petplan- they declined stating the kitten became unwell on day 6 and their cover did not kick in until day 7. They did not reconsider in spite of correspondence and support from our vet.We informed the breeder who has now changed from Petplan. WE WILL NEVER DEAL WITH PETPLAN AGAIN.

Dreadful company in lots of ways. Pet plan pay out faithfully in 5 days or less, this outfit take over a month. You cannot open portal messages on an I pad. They are totally useless. Avoid at all costs.

I still have a huge open claim that they keep telling me they have sent me a check for and I have not yet received it .Every time I call I get the same information.it is impossible to get to someone to give me a straight answer. I am waiting for over $4000. My dog will be 12 in July and I pay them on time every single month for over 11 years. Recently due to his age my plan almost doubled. I have barely used insurance for him as fortunately he has not had many accidents or major illnesses over his lifetime and I had not purchased simple wellness insurance . He had a major injury recently and it was my first big claim. I don't feel after all these years and spending all this money I should be getting a run around waiting for over $4000 from them. If your claim is under 500 they will direct deposit your money, and if not good luck getting your money!!

I wasted 54 mins on phone getting a quote. I was twice referred to Underwriter who initially tried to exclude all arthritis in any part of body, despite only more likely to occur in our dogs rear legs, due to Luxating Platella. Underwriter changed mind after lengthy debate. However, also tried to exclude literally any ear related issues, with no previous history of ear issues. Underwriter stated more likely to have ear infection due to previous dermititis with unspecified cause and on chest, never ears. Any issue could mean also not covering for damaged ear or infected ear not in any way due to dermititis scratching. If Underwriter had wanted to exclude 'any ear issue caused by dermitis scratching', I would have understood and agreed. Underwriter agreed not to exclude ears. The original price quoted did not decrease because of exclusions . When I received the policy, it was not what we agreed to. Any ear issue was still excluded. I had Petplan Insurance for sixteen years previously and was not treated dishonestly before. I absolutely would not waste time again in ever seeking a quote from them. They are certainly not what they seem to be.