Petplan Pet InsuranceReviews of gopetplan.com

I called PetPlan today and spoke with customer service representative, Kane Daly. Kane helped me review my plan and options to keep my dog healthy and fully insured. Very happy with the customer service!

Petplan came through for us in a difficult time. We had heard from friends and family how expensive pet bills can be, so when our pup Aggie joined our family, we made sure to sign up for pet insurance. Although she was only 7 weeks old, we wanted to go with a trusted provider, with a strong underwriter, that offered comprehensive coverage for breed specific conditions if need be. For just over $30 dollars a month, we had peace of mind that if anything ever happened to her we wouldn't have to make a tough financial decision, we could just get her the best medical care possible. Like all insurance, we hoped we would never have to use it, at least not until many years later. Out of the blue, less than three years later, Aggie was diagnosed with Lymphoma. We were given a prognosis of 6 weeks without treatment, or many months of quality of life with chemotherapy (CHOP). The vet provided us with the chemotherapy protocols: $15,000 over several weeks. Sitting in the vet office hearing this news brings it home the value of pet insurance. It would have taken us over 40 years of premiums to save that amount. Having the insurance meant that we could start treatment the same day. Within days the cancer receded. The treatments had allowed our son to grow up with her, and for Aggie to play on her favourite beaches throughout the summer, until the time came to say goodbye. We made over 40 claims over the course of Aggie's treatment, and not once was there any issue over a reimbursement. Each time we called, Petplan staff were empathetic and efficient. Particular shout out to Taylor, who took ownership for helping facilitate the final and largest claim, which was over $5k. Your information and updates made the process seamless for our family at a difficult time. So, to everyone at Petplan, thank you for offering this service to pet parents. Insurance makes a difference to lives and allowed us to give Aggie a wonderfully joyful year and the dignity and comfort she deserved when she needed us most. Oliver

I got pet insurance with petplan and was with them under a year. When it came to processing the claim, despite their automatic email reply saying they will get back to you in 10 days. They did not contact me until over a month later. Throughout the claim process, no one contacted me to give an update or to inform me they may take a while to process. No one even bothered to contact me to inform me they had decided not to process my claim and made a decision it was classed as a pre existing condition that won't be covered. I had to phone the company to follow up the progress of the claim to get all this information! I even had to phone them to find out the claim got denied and to get them to put it into writing. What poor customer service. Despite me disputing that the illness was diagnosed at the time I had insurance, they still refused to process the claim. A total waste of money, don't bother with this insurance. You're better off putting the money into a savings account for emergencies.

Just want to thank Jordyn. Petplan staff, who was so helpful yesterday guiding me thru the claim form and sharing her personal experience of her dog who had a similar surgery. Jordyn was so helpful and kind knowing that I am very nervous about my dog's impending surgery.

At an early age, my dog suffered symptoms that I would not have expected. I was scared for my baby, my world was turned upside down, and I had to come up with nearly $5,000 just for the diagnosis. Thankfully, I have PetPlan Insurance. I was able to charge the necessary treatment to my credit card, and I followed up with Jennifer Grasso. I had an upcoming vacation, and wanted to have my refund back in time for me to blow it on the cruise. She was extremely helpful in helping me make sure I had all of the right documents, and followed up with the claims department for me. This is outside of the scope of her duties, and she really went above and beyond. She took ownership of my problem, and did everything within her power to help me. She was also very calming in speaking with me about the issues my dog was having, and by the way she came through the phone, it was clearly that she is a friendly, warm, loving person who also has dogs at home that are her babies. The checks arrived 2 days before I left for my vacation. Thank you very much Jennifer!!!!!

Petplan helped pay for a sudden urgent neck surgery to our puppy, Jeffrey. This took stress off the incident. At first it was difficult getting the claim paid for when another employee was taking care of the claim, but when Taylor jumped in to speed the claim along by following up with us, and processig Jeffreys medical records, our claim was quickly and smoothly taken care of ! Thanks so much Taylor for giving us 5 star care, communication and for taking care of our claim with Petplan!

We’ve had PetPlan since our dog was a puppy and apart from minor things haven’t had to use it. But then we got a suspected cancer diagnosis and I honestly wouldn’t have known what to do without PetPlan. They were amazing. Highly recommended and worth every penny.

Jordan S was a great help today on the phone and very pleasant to speak to . I also am forever greatful for your program, and how much it has saved me and my best friend Dallas