Petplan Pet InsuranceReviews of gopetplan.com

Daniel G went above and beyond to make sure my dog’s information was sent to the right place. He was so kind and helpful. Thank you, Daniel!!

I spoke with Daniel Griffith today at Petplan. I couldn’t of gotten a nicer person. He took care of all of DEE-OH-G’s Policies. He should have shares in the Company and get a HUGE raise. If you need all of your questions answered in a timely fashion, talk to DAN THE MAN HE HAS THE RIGHT PETPLAN Paws and all Sheri and DEE-OH-G

Joe was very friendly and helpful.

This is my first time to have to make a claim and so far it has been a terrible and frustrating experience. Firstly whilst there appear to be staff to sell you a policy via phone and a very short wait time, to make claim and actually speak to someone there are 30 minute wait times with calls passed to an 'overflow agency' if not answered and dropped or cut off by staff if you are willing to wait to speak to someone. Secondly, they have problems with their website and new app so documents are not easy to upload and you end up having to email directly to one of the advisors you struggle to even call and connect with. Thirdly, they seem to operate like the worst insurance companies and seem to constantly use delay tactics to avoid paying claims. I have a claim submitted for over 3 weeks with invoice attached, only now do they advise that this invoice is not in the style they require with regard to showing payment. Staff that do answer calls seem completely disinterested and demoralized to be even dealing with your call. With such a bad experience of this company and multiple parts not working it seems like they have issues as have been mentioned by other reviewers. Edited 5/25/2021. The above is still absolutely accurate related to my recent experience but I should add that Petplan did now pay all 3 of my claims as expected, it just seemed to take a lot of hassle to get there. 30 minute wait times to speak to a human are still the reality. I did speak to one, possibly two members of staff that were extremely helpful and genuinely seemed to be interested, but the others were as described in my earlier review. A number of recent reviews all seem to identify these issues, I hope Petplan takes note of these and addresses their service.

Joe was a great help and answered all of my questions. I really appreciate his effort to make sure I was informed of the process. Thanks again!

Daniel was excellent. He knew his stuff and answered all my questions, but he also took the time to ask about my dog Piper. This really made the conversation more enjoyable. -Shawna

Daniel Griffin was exceptional, helpful, and a charismatic customer service associate. Anyone can answer a phone, but Pet Plan is always friendly, informative, and competent. I highly recommend using their insurance to protect your furbabies.

Joe was a great help and was very professional! He made sure that I had everything that I needed to have my claim sorted out quick. Overall, so far a very positive experience using PetPlan.