GOO GOO HairReviews of googoohair.com

Response from GOO GOO HairJul 9, 2026

Dear Tammy, Thank you so much for taking the time to leave us a 4-star review and for sharing your honest feedback! We are thrilled to hear that you love the look of the ponytail itself, but we are truly sorry to hear that the attachment method has been causing you discomfort and hair pulling. That is definitely not the experience we want you to have! Because ponytail extensions rely on a built-in comb and a wrap-around strap to stay secure, they can sometimes feel heavy or dig in if not positioned just right. You did an amazing job adjusting it to the top of your head to relieve the pressure! To help prevent the comb from digging in or pulling your natural hair when removing it, we highly recommend sliding the comb into a sturdy elastic hair tie rather than directly against your scalp. This creates a comfortable buffer and protects your roots. Regarding the brushing, we highly recommend holding the base of the ponytail firmly with one hand while gently brushing from the ends upward with an extension-friendly loop brush or wide-tooth comb. This will help minimize tension on the attachment seam and prevent any unnecessary hair breakage or shedding during daily maintenance. We want you to be able to enjoy your beautiful ponytail comfortably and without any frustration! To ensure a completely seamless and pain-free experience when putting it in or taking it out, we have just sent an email to you with some step-by-step tips specifically tailored to resolving these attachment difficulties. Please check your inbox (and spam folder, just in case), and feel free to reach out to the customer support team directly at [email protected] if you need any further support!

Response from GOO GOO HairJul 8, 2026

Dear Nicole, Thank you sincerely for taking the time to share your detailed experience on Trustpilot and for awarding us a 5-star rating. As an experienced hair extension wearer who has utilized glue-in wefts for most of your adult life, your endorsement of our product line carries significant weight for our brand. We are exceptionally gratified to learn that this initial experience has not only been successful but that you consider GOO GOO Hair to be the finest quality extensions you have used to date. Our production team works tirelessly to maintain an optimal balance of premium materials and accessible pricing, and your validation confirms that these efforts are yielding the intended results. Furthermore, we would like to express our gratitude for your recognition of our customer operations team. We place a profound emphasis on providing prompt logistics, thorough guidance, and a supportive communication environment for all inquiries. We are deeply honored to welcome you as a long-term member of the GOO GOO Hair community and to serve as your exclusive provider moving forward. Should you require any technical assistance, maintenance advice, or styling recommendations for your tape-in extensions in the future, please do not hesitate to contact us. Thank you once again for your loyalty and support. We remain committed to delivering the high standards of product quality and service that you rightfully expect.

Response from GOO GOO HairJul 7, 2026

Dear Josi, Thanks for your sweet review! It warms our hearts to hear how perfectly our Invisi Edge tape-in extensions fit your fine hair type. We know how tricky it can be for people with ultra-fine strands to find tape-ins that lay flat and stay completely undetectable, so it means the world that these blend so seamlessly you can’t spot them at all. We’re glad you love how silky soft and sturdy the hair remains through wear—our premium Remy hair is crafted to hold its smooth texture and strength with regular styling. It makes all our hard work worth it knowing you’ve fallen in love with these tape-ins after months of working with extensions. We truly appreciate you taking the time to share your honest experience with us and other fellow hair lovers. We can’t wait to keep creating even better lightweight, invisible hair extensions for you! Wishing you endless stunning hair days ahead.

Response from GOO GOO HairJul 6, 2026

Dear Hoare， We are truly sorry to hear that you are unsatisfied with your hair extensions and had such an unpleasant experience after using them, and we sincerely appreciate your trust and regret to learn that the product did not meet your expectations. We would like to sincerely explain relevant product characteristics for your reference. All our hair extensions are made of 100% real human hair. During the production process, we apply high-shine hair care serum to the hair to deliver a smooth, silky finish before shipment, which creates that sleek glossy feel when you first receive the items. This protective coating will fade naturally after the first few washes, and the hair will return to its original natural luster, which is a normal trait of pure human hair. Unlike natural hair growing from your scalp, hair extensions cannot receive natural nutrients from your scalp, so they tend to turn slightly dry and frizzy after multiple washes or months of wear even with proper sulfate-free hair care. We highly recommend you apply hair conditioning oil regularly to moisturize the strands and keep them soft and smooth for better daily maintenance. As for shedding, a minor amount of loose hair is normal for all real human hair extensions. Tiny broken hair strands will fall off during washing, combing and daily styling. Excessive shedding usually occurs if the hair is brushed vigorously, tangled tightly or exposed to high heat styling tools without heat protectant, rather than product quality defects. We have already sent a follow-up email to your registered mailbox to further discuss your concerns and offer corresponding guidance. Kindly check your inbox (including spam or junk mail folders) for our message at your earliest convenience. We genuinely hope the explanations above can help you better understand the features of human hair extensions. If you have any further questions after reading our email, feel free to reply to us anytime.

Response from GOO GOO HairJul 5, 2026

Dear Rachel， We are truly sorry to hear how upset and frustrated this whole return experience has made you. We sincerely apologize for any negative feelings our communication and return process have brought you—we regret that our service experience failed to meet your expectations. We’ve pulled up your full interaction records to look into this matter thoroughly. Our support team did send follow-up messages to you via our chat channel to assist with your return request, but we haven’t received any reply from you to our latest outreach. We completely recognize it’s easy to overlook incoming messages amid busy schedules, so we don’t hold this against you at all. Regarding your email inquiries: we have not located any support tickets or correspondence sent from the mailbox [email protected] in our system. Could you kindly confirm if you reached out to our team using this exact email address? If you used a different email to send your messages, sharing that address with us will help us retrieve all your prior emails instantly. We also want to clarify our return policy to ease your worries. We sincerely regret that our return shipping arrangement did not leave you satisfied, yet we want to reassure you that we fully accept eligible returns and exchanges. As long as your item meets our standard return requirements—unused, unworn, with original security tags intact, and in perfect resalable condition like yours—you are fully qualified to receive your full refund once our warehouse inspects the returned package. Our customer service team has already reached out proactively to walk you through every step of your return and exchange process. Please take a moment to check your inbox, and don’t forget to look through your spam/junk folder in case our automated replies were filtered there automatically. We value you deeply, especially as a hairstylist who shares recommendations with your clients, and we hope we can get this return sorted out smoothly for you to change your impression of our brand.

Response from GOO GOO HairJul 3, 2026

Dear Ann, Thank you so much from the bottom of our hearts for taking the time to share your wonderful experience and leaving us this beautiful 5-star review! We are absolutely thrilled to hear that you were so impressed with both the premium quality and the affordability of our extensions. Our team works incredibly hard to ensure that luxury hair is accessible to everyone, so knowing that we hit the mark for you truly means the world to us. Hearing that you definitely plan on purchasing from us again is the ultimate compliment, and we already can't wait to welcome you back for your next set! Thank you again for choosing GOO GOO Hair, and please don't hesitate to reach out whenever you're ready for your next look.

Response from GOO GOO HairJul 3, 2026

Dear Holly, Thank you for sharing your detailed feedback with us. We are truly sorry to hear that your experience with our Micro Link Tip Hair Extensions did not meet your expectations, and we apologize for any frustration caused regarding the instructions and your product experience. We want to clarify that our VIP program is designed for exclusive promotions and event perks; all product care guides and installation tips are always provided as a complimentary resource to everyone on our official website, social channels, and via our support team. We sincerely regret if this was not clear or easily accessible to you. Regarding the issues you experienced with the loops falling out, tangling during tightening, and the tips not reopening, these specific challenges are often closely tied to the specific installation technique and tools used for Micro Link methods. Proper tension, correct sectioning of your natural hair, and using the right pliers to carefully uncrimp the beads without damaging the inner bond are essential steps to ensure they remain secure and reusable. We take your feedback regarding printed instructions very seriously as we always aim to improve. Our customer care team has already reached out to you directly via email to understand your situation better, provide comprehensive care and styling guides, and find a solution to help turn your experience around. We look forward to connecting with you via email!

Response from GOO GOO HairJul 2, 2026

Dear Michelle, Thank you for your feedback. We completely understand that when you invest more in a premium product, you expect exceptional results, and we are truly sorry that your experience did not live up to those expectations. Our pricing reflects our commitment to using 100% premium Remy human hair, which is carefully selected to ensure a natural look and longevity. Because natural human hair can sometimes react differently depending on the styling tools or heat settings used, we would love to know more about what happened so we can guide you properly. Since we cannot locate your order details through your Trustpilot profile, please contact our dedicated support team directly at [email protected] with your order number. We want to make sure your investment with us is worth it, and we are ready to find a solution for you.