Checked & doubled checked the GoodRx price, fill date, dosage, count of 2 prescriptions that should have cost $20 & $30 respectively. I was charged $57 and $75. I even showed the coupons to the pharmacy. It was better than the 250 that it would have come to without the discount but COME ON!
Response from GoodRxMar 22, 2021
Hi Kimberly! We're sorry for the inconvenience. Please give us a call at 888-799-2553, and we'd be happy to look into this immediately.
BJ
Bob J.
Recently Costco made a "corporate"…
Recently Costco made a "corporate" decision to increase (double and even triple) the prices previously honored (for several years now) on the Gold Good Rx app. Yet prices remain displayed on the app at the old (wrong!) prices - with a little tiny triangle with an explanation point in it (no legend, no footnote anywhere on the page OR the site) - when Costco regional Pharmacy manager was approached on this they blame it on losing money on Gold Good Rx on certain "maintenance prescriptions" and Medicare rules (oddly no other pharmacy is concerned about this?) I don't use Medicare part D so I have no idea why that applies to me but they claim they are losing $ - oddly, now other companies that honor the prices on the app don't have any triangles with explanation points and in checking the prices at other less convenient (distance wise) pharmacies, they still honor the price pricing as shown on their app. Even CVS, who often is somewhat higher for drugs on their app than any other GoodRx pharmacy, was among the cheapest for my one pain med, by 70% vs Costco!!
In pricing my other drugs on Gold Good Rx, I found most of them cheaper at CVS than the "new" pricing at Costco with only one exception out of 8 drugs I take and that one exception was only a few cents higher.
More disappointing is that Costco, who I have loyally filled my Rx's with for nearly 25 years now, and has always been reliably the best price on just about any prescription I have ever had filled, yet now they are higher than all the others on Gold Good Rx, just so "not Costco" - sadly. Worse yet, the prices continue to be displayed on the GoodRx app at the old. now inaccurate price, leading to what is surely more than a few upset customers every hour of the day at the pickup counter for Rx - if only they would explain what that little triangle means AND show the price properly so we can truly compare prices. The way it is now is simply "bait and switch" - like an illegal scheme to lure you in and then stick it to you by charging a much higher price. That may work once because customers just want their meds and not a confrontation but I can tell you it won't happen to me again - I am moving ALL of my Rx's to other pharmacies, even if it means going to three or four different pharmacies to get the best pricing - which is certainly not in MY best interest, something I had always counted on at Costco was they put their members first. Well, not this time. They have joined the ranks of the pharmaceutical thieves and PBM's that charge triple what others charge for the exact same drug.
Costco, if you are listening, when I'm not there to get my meds I'm also not there to buy my groceries, purchase a sofa or a big screen TV. Think about that for a minute - if you lose a buck or two on an Rx to be competitive but sell a cart full of groceries to that same customer who is waiting for their script to be filled, well, I think if one does the math you see a bottom line gain - penny wise, pound foolish Costco!
I still get my gas there but don't go in much anymore. Maybe they will come to their senses soon after they see their pharmacy customer database drop by 10% or more! I sure hope so. In the meantime, Gold Good Rx should display Costco prices accurately, not with little tiny triangles and explanation points that have no legend, logic or explanation.
NOTE TO GOODRX: you really need to fix this, show accurate prices for Costco and shed that little triangle with explanation point that means nothing.
Response from GoodRxMar 12, 2021
Hi Bob, thank you for taking the time to provide us with feedback, and we sincerely apologize for the trouble you have experienced with Costco Pharmacy. Costco has recently updated their policy and no longer accepts GoodRx Gold cards when purchasing maintenance medications covered by Medicare, like atorvastatin, or any opioid medication. I'm glad to hear that you've transferred your prescriptions, and I would like to offer you 3 months free of Gold for the inconvenience. Will you please provide us with your email or Gold Member ID?
DR
Daniel R.
GoodRX coupon worthless at Walgreens
Walgreens in Jupiter Florida would not accept the GoodRX coupon for a standard 88 gram Androgel 1.62% pump @ $46.20. The pharmacist actually told me that the actual medication is only 75 grams and that the 88 gram weight shown on the box includes the packaging. So I paid $259 for it. The GoodRX coupon for androgel is worthless at Walgreens. Guess I'll have to go back to Costco.
Response from GoodRxFeb 22, 2021
Hi Daniel! We're sorry for the inconvenience. Please give us a call at 888-799-2553, and we'd be happy to look into this immediately.
CE
Carol e. L.
This is about one of the commercials
This is about one of the commercials, the mom which is the waitress with a little girl and little boy. When they are walking up to the counter the little boy is grabbing his private. I'm not sure if anyone else has noticed that part.
Response from GoodRxFeb 8, 2021
Hi Carol, Thank you for your feedback! We will be sure to pass this on to the appropriate department.
HU
HuskerBob
Beware - bait & switch
Had Walgreens transfer my script to them from CVS since the GoodRx price was $43 vs $71. When I got to the pharmacy the price had switched from $43 to $172. Worst part was that I’ll know have to ask my doctor for a new script since the pharmacist said controlled meds can only be transferred once.
Response from GoodRxFeb 8, 2021
Hi Bob! We're sorry for the inconvenience. Please give us a call at 888-799-2553, and we'd be happy to look into this immediately.
SP
Steve P.
The prices are Great if you can keep…
The prices are Great if you can keep them. I expected GoodRx to inform me if there were any changes to my prescription. They are Very Good at sending information I don't need. Maybe if they Focused on me, they could of told me Costco does not take GoodRx for Opioids any longer. Costco change their Policy which I am sure GoodRx knew in advance. Could of let me know.. Being the weekend, I went over to get my prescription on Saturday just to be told this New Information. Out of Prescription, Can't get Doctor, Price has Double and Costco is Closed on Sunday. Thanks for the Head-up GoodRx. Nothing close to me. The search and pain is on...
Response from GoodRxJan 25, 2021
Hi Steve! We're sorry to hear about the issue you've experienced at Costco Pharmacy. Please fill out this secure form if your prescription is on file at the pharmacy so that we can look into this for you immediately: https://support.goodrx.com/hc/en-us/requests/new?ticket_form_id=360001185852
ST
Steve
Beware
Beware. I ordered a prescription, now, approximately 2 months later I have been charged for a refill. They claim that I 'checked a box' indicating I wanted a refill when I placed the order. I did not purposely check a box to request a future refill. Perhaps it was checked and I had to uncheck it but didn't notice, I don't know. Before you place an order be sure that you won't be paying for a future refill at a higher than average market price. I won't use them again, and I had to cancel my debit card so that they couldn't place any more charges on my account in the future.
Response from GoodRxJan 22, 2021
Hi Steve, we are so sorry to hear about the trouble you have experienced. Feel free to give us a call at 1-855-487-0694, our GoodRx Gold Advocacy Team would love to assist you. Our hours are Monday-Sunday, between the hours of 8AM and 7PM CT.
SG
Silviu G.
Beware
Beware, you will be charged even if they don’t prescribe any treatment and they tell you to go see your doctor.
The easiest $40 someone can make trough online chat.
Response from GoodRxJan 21, 2021
Hi Silviu, please contact our support team at 1-855-268-2822 so we can assist you with your specific inquiry. Our hours are Monday-Sunday, between the hours of 8AM and 7PM CT.