GoodRxReviews of goodrx.com

I researched and downloaded a price using Good Rx for estradiol. Good Rx coupon said $135 at CVS pharmacy. When I attempted to redeem the coupon, CVS said they couldn't fill the prescription and wanted almost $1000. Gross negligence if not borderline fraud.

AVOID AT ALL COSTS!! Worse than useless. Wasted an entire day waiting for a call from them after paying $49. Just needed a prescription refill, simple and easy. Would not respond. Waste of time, they also do not protect your personal health records and will apparently sell your health history to Facebook and Meta.

Absolutely horrible customer service because unless you can understand heavy accents from offshore agents - forget it! It takes 10 minutes for them to understand what you were complaint is and then they'll just transfer you to another agent although they say they'll escalating and it goes round and round and round! I would never use them again for any of the glp products.

Basically useless. Either my medication is not allowed or the pharmacy says that Goodrx changes their prices too often for the pharmacy to keep up. Three different pharmacies told me this. I still have Goodrx on my phone, but I only drag it out on the off chance that it might save me some money.

Keep sending me the same prescription when I’m telling them it’s not working. They take forever to respond and when they do they are not helpful. Basically took my $50 and left the chat. Very disappointed and won’t be back.

They don't honor the prices you get online, even within minutes of getting their coupon price online and then being at the pharmacy. I've had this happen multiple times. I get a coupon and within 10 minutes try to use that coupon at the correct pharmacy and the price is now much higher. This has happened too many times to be an accident of timing.

Absolutely terrible customer service!!! I have called 3 times a week for the last 5 weeks to resolve my problem and get nothing but lies and false promises!!!! Horrible stay away

Do not use this service if you need refills for multiple chronic, established health conditions. I used them to get a simple refill for a long-standing maintenance medication, only to discover their predatory, multi-tier billing model. Even though these are well-documented, routine refills for existing conditions—not new issues—GoodRx Care treats each diagnosis as an entirely separate "appointment." They will charge you $59 for a mental health prescription, but if you also need your standard hypertension or cholesterol maintenance medications refilled, they lock them out. To get those, they force you to fill out all your information again, schedule a separate visit, and pay an additional $59 fee. From a corporate moneygrubbing perspective, it’s completely unnecessary. If they wanted to keep their revenue model without alienating patients, they could easily add an upfront, transparent pop-up box after you enter your credit card information asking: "Do you have additional maintenance medications? Checking yes will add an additional $59 per diagnosis." Instead, they choose an intentionally deceptive, high-friction surprise at the very end. The intake process took me over an hour, the customer service requires unexpected phone calls, and the nickel-and-diming billing model is a total exploitation of people who just need their regular, everyday prescriptions filled. Save your time and money and find a service that doesn't split your routine care just to double-charge you. (I used GenieRx last time and it took me 15mins tops, I had all 3 meds approved w/ no phone call, and for 1 reasonable price…unfortunately it can only be used for one round of refills otherwise patients would go back every time and never be seen by doc presumably)