GoodRxReviews of goodrx.com

Name: GoodRx
Address: Santa Monica, CA, 90404, US
Telephone: +18887992553
Rating: 4.2

4.24,044 reviews
Pharmacy & Medicine
Santa Monica, California

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GoodRx (goodrx.com) has 4,044 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: goodrx.com
Website: goodrx.com
Category: Pharmacy & Medicine
Location: Santa Monica, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 77% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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GoodRx reviews

4,044 approved reviews, newest moderated first

Patrice
Feb 4, 2026
It helps me financially with the…
It helps me financially with the management of some of my medications and I truly appreciate that... Patrice
Response from GoodRxFeb 5, 2026
Way to use GoodRx to your advantage, Patrice!
Jim S.
Feb 4, 2026
Easy to use--always great prices
Easy to use--always great prices
Response from GoodRxFeb 5, 2026
We're glad you are enjoying the GoodRx services, Jim!
mjb
Feb 2, 2026
Absolutely the best source for…
Absolutely the best source for information and resources to obtain low prices on prescription drugs.
Response from GoodRxFeb 4, 2026
We are thrilled to hear you are finding GoodRx so helpful! 💛
Vince A.
Jan 31, 2026
Fraudulent charges for visits canceled by their team
I was trying to change a prescription. I was charged for two telehealth visits that were canceled by the medical team without any communication with me. The first one was canceled because they claimed I had another account that I needed to use to request a visit. The second one was canceled because there were still refills left on the prescription I was trying to change. After hours on the phone with two different customer service teams, I managed to get the first fraudulent charge reversed, but no joy on the second. After disputing the charge with my bank, reporting the issue to the BBB, trying to cancel my account, and request deletion of all my data, I started getting "You have a new secure message" emails from them. Clearly, they didn't delete my data... They're still emailing me. I don't know what those "secure" messages might be because I requested data deletion and deleted cookies and site data for the site... I can't log in any more.
Response from GoodRxFeb 4, 2026
Hello Vince, we're sorry to hear about your negative experience. Using the information you provided we were able to look you up in our system. Both charges have been refunded, however there was a system delay on one. Typically, refunds can take 5 to 10 business days to completed depending upon your bank's processing times. If you wish to have your data deleted from our services, you can request to delete your data here: https://goodrx.co/DataDeletionRequest. Please note, it may take at least 45 days for full data deletion. We appreciate your feedback, and will share it internally, so we may better the GoodRx experience.
Mack D C.
Jan 31, 2026
First time trying this doctor online…
First time trying this doctor online stuff charge me $19 and gave me the wrong medication that I’m allergic to now I’m trying to get in touch with them and nobody’s answering back. They should be sued.
Response from GoodRxFeb 4, 2026
Thank you for reaching out about this Mack. We would be happy to look into this for you. We will be reaching out via Trustpilot for more information. Please be sure to include the name and email associated with your previous appointment.
Brittany
Jan 30, 2026
I was trying to pick up a prescription…
I was trying to pick up a prescription that is not approved by the FDA so I have to use a goodrx coupon. Unfortunately, it has been a horrible experience from being told that my provider does not participate with goodrx (which makes no sense), to a goodrx rep not calling me back so when I followed up, the new rep had no idea what I was talking about because the previous rep never put notes on my account, and not providing a clear understanding of the issue to now having to wait up to 7 business days for goodrx to look into. This medication is an injection that my provider has to administer. So I now have to cancel my apt, live another week in pain and hope to hear back from goodrx. I really hope I never have to use any coupons again
Response from GoodRxFeb 5, 2026
Thank you for providing feedback, Brittany. We're sorry to hear about your negative expirience. We connected with our Customer Support Team to have them follow up and find you a solution. They should be connecting you with an update and details on your prescription. If you have any additional questions, please don't hesitate to reach out to us at 855-268-2822. Our team would be happy to help!
Kevin S.
Jan 30, 2026
This is a fantastic app and it saves me…
This is a fantastic app and it saves me money every month.
Response from GoodRxJan 30, 2026
Thanks for letting us help you save, Hayden!
David W.
Jan 29, 2026
GOODRX IS A SCAM!!
GOODRX IS A SCAM!!! They advertise Minoxidil 2.5 for hair loss and send you medication for HYPERTENSION!!! I called and not a single person speaks English so I lost my money!!!!
Response from GoodRxJan 30, 2026
Thank you for sharing your concerns, David. You completed a Hair Loss subscription visit on January 28, 2026, and the prescription was sent to the pharmacy following provider review. The medication prescribed, oral Minoxidil, was issued specifically for hair loss, which was the treatment requested during your visit. We understand your concern after seeing that Minoxidil is also indicated for hypertension. While that was its original approval, it is widely and safely prescribed off-label for hair loss. Our providers responded to explain this and attempted to address your questions. We’re sorry for the frustration this caused and should you wish to learn more about Minoxidil please visit: https://goodrx.co/49QAveT

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More in Pharmacy & Medicine, California

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I was trying to pick up a prescription…

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