The Good Feet StoreReviews of goodfeet.com

Good feet store promises a life time of free orthotics but once you buy something they will ignore you. I have repeatedly returned and asked for replacements and they don’t serve continuing customers. They are busy signing up new suckers and don’t help their ongoing clientele. Don’t fall for it!

The company is a scam. I should have known this when I signed a contract that said NO returns! If anyone wants to purchase, I will quickly sell my set of three for $1500 for $750.....only worn 2 weeks with worse pain than I came in with...... Randy Scott - Gainesville Florida

What went wrong was, the sales reps were so eager to make a sale, they never bothered to go over the pricing for the inserts/arch supports. I went into the store for the first time on April 10, 2025. I was diagnosed with plantar fasciitis on my left foot. But, I work in Security, which requires me to do a lot of walking. So,I needed a pair of comfortable shoes. I believe my orthopedic doctor referred me to them. Anyway, upon entering the store, myself and my mom, were greeted by the store rep, Justin. I told him everything that was going on, and what I needed. He brought out a couple of pairs of shoes, and the shoe inserts. He gave myself and my mom a brief synopsis of how the inserts work. Then, he had me walk around the store to see if they were comfortable. At the time, they seemed okay. But, when everything was said and done, he ran my credit, and then showed me the price of everything. By then, it was too late. Nevertheless, It averaged out to be a little more than $2,000. I believe it was $2,209 to be exact. Knowing they were expensive, this is something that should have been communicated, when he brought the inserts out for me to try the first time. I didn't know they'd be that expensive. Had I known, I'd of said, never mind. Anyway, Justin suggested I wear the shoes and the inserts home. Then, I wore them to my orientation. (ONE TIME) After that,I didn't wear themanymore. To me, they weren't very comfortable, and they didn't do anything for the pain. So,I reached out to Justin, the store rep, and told him the inserts weren't very comfortable. He said, bring them back. And, we'll see if we can find you something that would be more comfortable. I said, Okay. I came back, May 31, 2025, and I informed Justin, that I didn't want the inserts. Or rather, I didn't need them. I told him, I'm fine with just the shoes. He tried to push a different pair of inserts on me, I said, No. I'm good. I don't need them. He then responded, well, I can't do anything without my manager. I said, Okay. That's fine. He made us another appointment to come back the next weekend. (Saturday, June 7, 2025 at 1pm) We get there at about a little after 2p. Anyway, in all this excitement, Justin knew that the inserts could not be returned. But, I didn't know. Yet, he never said a word. Finally, the store manager, Hannah, comes up to us, (With her nasty attitude already in tow) and asked, how can I help you? I informed her that, I didn't need the inserts. And, that I wanted to return them. She said, we don't do returns. I looked at her like, Wow. Nobody told us that.This rude b*tch, pulls the receipt out of the folder, talking about, it says it at the bottom of the receipt. As though she was trying to insinuate something. I was like, Oh sista girl, I can read. Is she serious? Who is going to read the bottom of the receipt for GP? Which by the way, was shown to us AFTER the fact. What difference did it make then? They'd already sold them to me. As I was trying to explain to her that I didn't need the inserts, my mom also added, that it was UNPROFESSIONAL for them to sell me something of that high price magnitude, without first going over the pricing. That's common sense 101. This chick comes out her mouth, talkin about, you could have said no. I know what I could have said lady. I don't need you to tell me that now.They both knew those inserts were expensive. That was an IMPORTANT detail that should have been brought to the customer's attention PRIOR to making the sale. At least give the customer the opportunity to make an informed decision based on the information provided. However, they didn't provide any usefulinformation until after the fact. Now, these people wanna play with me, and my money? Nah. This ain't that. I went on Google and read a few of the reviews. Some people had positive things to say about the store, while others say, they weren't worth the money. And the sales reps were so damn pushy. They didn't even care. It was all about the COMMISSION!!! When I told them I didn't want them, they realized that was their commission going out the door. They could have saved themselves and me time and energy, had they just been up front from the start.

Jay was so professional and knew his product so very well. It was just expensive for us and he was honest about that the price.

I found out that I had a heel spur, it was so painful I could not walk without pain. The doctor said "rest, ice and ibuprofen. That was a bandaid, and I didn't want to do that the rest of my life, I'd heard about the good feet store and decided to give it a try. 3 weeks later and I'm mowing my yard again!! And, I have no pain! I agree that it's overpriced, for sure, but it sure beats sitting around!! Plus having these inserts, my back pain has lessened! I sure am pleased!

They use shady sales tactics that are as old as time. They won't talk about price unless asked and it turns out they START at $1200. They need to be upfront about what they do. Plus the product is NOT custom-made as you might be led to believe. They are the worst rip-off artists I've heard about in quite some time. Don't waste your time!

The Good feet store is a rip off. They charged $1800 for 4 different sets of plastic inserts, which had to be changed at different times during the day. It was a pain in the backside. The sales person had no training, except how to sell junk. Spend the money if you want, but buyer beware. Pure junk.

Bonnie was very helpful and personable. I felt 100% better immediately.