GoldStar Trust Company Reviews | Read Customer Reviews of goldstartrust.com

GoldStar Trust Company Reviews | Read Customer Reviews of goldstartrust.com

GoldStar Trust Company reviews

795 approved reviews, newest moderated first

Greg Pierson, P.
Jul 26, 2022
horrible customer service
horrible customer service, I have sat on hold during the business day for 2 hour, 2 days in a row with no answer.
Response from GoldStar Trust CompanyJul 27, 2022
We apologize for the long hold times you have experienced. We are diligently working to assist everyone we can as quick as possible. I do show that a manager was able to connect with you yesterday and assist with your questions. Please let us know if you have any further questions. Thank you - GoldStar Trust Company
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Leo P.
Jul 26, 2022
No Customer service at all
Spent over 30 minutes on hold and never got to speak with customer service. You send emails that cannot be opened. I sent an email asking for help which has been ignored.
Response from GoldStar Trust CompanyJul 27, 2022
We apologize for the long hold times you have been experiencing. We are working diligently to get everyone taken care of as quickly as possible. Your account is being review and someone will be reaching out shortly. Thank you, GoldStar Trust Company
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customer Colleen J.
Jul 26, 2022
Everyone was Very Helpful
Everyone was Very Helpful, Friendly and Courteous to helping me with transferring my 401 k to Gold/Silver back IRA. The only con is from principle as we wait for the transfer check.
Response from GoldStar Trust CompanyJul 27, 2022
Thank you for your review. We are glad we were able to assist you with opening an account with GoldStar. GoldStar Trust Company
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William
Jul 25, 2022
My experience with goldline/goldstar…
My experience with goldline/goldstar has been a 5 star for sure, Mr. Cooper and Jan have been great to work with, Explaining how the system works easing me through The process, and filling out online documents.
Response from GoldStar Trust CompanyJul 27, 2022
Thank you for your recent review. If you ever have any questions, please contact us and we are happy to help. GoldStar Trust Company
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Jeff
Jul 22, 2022
Very helpful to my often disorganized…
Very helpful to my often disorganized life!
Response from GoldStar Trust CompanyJul 27, 2022
Thank you so much for your review! We are here to help. GoldStar Trust Company
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customer
Jul 22, 2022
It's been nearly impossible to get…
It's been nearly impossible to get anyone on the phone. Also once I get someone on the phone after very long waits, although all the staff has been kind and professional the information regarding fees and moving my account have been a bit inconsistent. That being said I love what Goldstar offers.
Response from GoldStar Trust CompanyJul 22, 2022
We apologize for the challenges you are facing. We will be reaching out to you shortly to take care of any unresolved issues you may have. Thank you, GoldStar Trust Company
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Tom R.
Jul 20, 2022
Transfer in Request from Millennium Trust
Goldstar sent my transfer in request to Millennium Trust via fax, which was a complete failure (margins cut off badly and print quality poor). After I figured out the problem with Millennium, I had to contact Goldstar to initiate an emailing of the form by them to Millennium, which was successful. In the future, only transmit to Millennium by email, and copy me on that email please. thanks Tom Roberts
Response from GoldStar Trust CompanyJul 20, 2022
Thank you for taking time out of your day to give us feedback on your experience. We always looking for ways to improve our customer service. Please don’t hesitate to call us: (800) 486-6888 with any further questions or concerns. GoldStar Trust Company
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Benjamin W.
Jul 20, 2022
High efficient
High efficient, precise service.
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