GoldenhourhempReviews of goldenhourhemp.com

Buyer Beware — Terrible Customer Service I purchased a roughly $20 hemp product from Golden Hour Hemp, and when it arrived, the oil had exploded/leaked inside the packaging and even through the bubble wrap. This wasn’t a minor cosmetic issue—the product arrived damaged and covered in sticky oil. I contacted customer service the same day it was delivered and reported the problem. Instead of simply taking responsibility for a product that clearly arrived damaged, I was asked to jump through hoops and provide additional proof just to get a $20 product addressed. For a company selling products that are shipped through the mail, damaged packages can happen. What matters is how a company handles the situation afterward. In my experience, Golden Hour Hemp’s customer service response was extremely disappointing. I shouldn’t have to fight with customer service or prove beyond a reasonable doubt that an obviously damaged product arrived damaged. For a $20 purchase, the amount of time and hassle they’re putting a customer through is completely unreasonable. Buyer beware. Based on my experience, I’d think twice before ordering from this company, particularly if you’re concerned about how they’ll handle a shipping problem or damaged product.

(Very Long Review but PLEASE READ) They are extremely good about having fresh quality concentrates, dabs, waxes, cartridges, disposable vapes etc and they do take a long time to arrive but this is because their team makes the concentrates "to order" they extract them as fresh as possible instead of letting them sit around in a warehouse. Their concentrates bundles are AMAZING for the amounts given (i.e. the heavy hitters bundle gives you 10g of Isolate, 10g of THCa Diamonds, 10g of THCa distilate and 1g of Cold Cure hash for $125 which is a great deal considering other places offer this for over $180) so 10/10 in my opinion Their Prerolls, Joints, and mini blunts are all 10/10 as well and deserve more recognition (Every order over $15 gets a free exotic pre roll included with the order) That being said, their raw bud, moonrocks, snowballs, and snowcaps are 0/10 STAY AWAY FROM THEM AT ALL COSTS: I had bought their 10g of snowballs for $80 when they were on sale a few months ago and what I recieved was FAR from the images they had on their site. I recieved rotted buds that were dipped in what I'd assume was supposed to be some kind of resin or distilate BUT it was tar-black and as hard as coal, I thought they gave me literal rocks. They also had ABSOLUTELY 0 ISOLATE coating (how do you forget the "snow" on snowballs) and when I went to light the bud to see if it would smoke, it did not let the flame spread like it would on flaky bud, it burned slow like a candle and had a very gasoline/butane like scent, and not the good kind of "gassy" you want. Id assume it was a major amount of left over solvents still mixed into whatever that "resin" was) it was absolutely NOT SAFE to smoke that stuff. Their customer service team had the audacity to say that "the isolate melted off of it and resolidified" and they did not allow me to return it as they claimed I "did not order the ice pack and shipping protection" which was INCORRECT It came wrapped in 2 ice packs in a silver foil isolation bag. It most definitely did NOT "just melt in shipment" (but they are good with every other type of return, just not their bud)

This company has good prices, but their products are a hit and miss. I have placed my last order with them. I live less than 200 miles from them and it took 2 weeks to get my last order. I expect as we get near Dec. 11th, things are not going to get any better. My last order I paid for 1/4 lbs of THCA Kief. They sent me 1 oz of it. They have no phone number for their business or from customer service. When you are able to get someone by email, they lack communication or reasoning skills. I asked for a refund for the 3 ozs, I did not receive, or for them to send the missing 3 ozs. After turning down both request, and resending a 2nd request. They would not agree to my request for a partial refund or send the missing items. They did asked that I return the 1oz that had sent me before they made any refund. I wanted the kief that I ordered, but not willing to keep it for the price of 1/4 lbs, when it was only an oz. The 2 options that I had recommended was a win-win for them and me. Their solution left them without the sell and me without the kief, and I will have to pack the kief and take it to the shipper. I asked two time for a phone #, so I could point this out. They refused to provide a phone #. When they first responder by email; they started off by explaining that order had been shipped. That was not my issue, but it seems 9 out 10 times they respond to someone, that is what they must address, so they did it our of habit. I normally will not do business with an online company that has no phone number posted. That got past me this time, I will be looking out for that detail from now on.

They used to be so good as a company. Their prices are still great. But now they're shipping speed, and their customer service is terrible. They don't care about compensating. You for massive delays on your order. They don't care about solving your situation and giving you faster shipping speed. Before your ordership stay, wait till your order ship to tell you that they can't do anything

Golden hour hemp is trash. They sent me a bag of pure shake and their vapes taste like metal. DO NOT SPEND YOUR MONEY WITH THEM!!!! If you want quality, go to freshbros. They actually have good flour and respect the customer

I ordered 6 items from them. They only sent 5. It just so happens, they didn't send the most expensive item I ordered. They then had me fill out a refund request that they promptly refused. They stated I can not prove they didn't send the missing item. Now I'm out $200. I wish I had read the other reviews. It seems this is standard practice for this company. Now I must seek a chargeback from Visa. I would have used Paypal, but they seem to have been banned for their bad business practices.

Place took my money NEVER SHIPPED NEVER CREATED A SHIPPING LABEL STARTED ORDER 7-28-26 AND IM STILL FIGHTING W THEM TODAY8-26-26 NO REFUND ISSUED 400 bucks ---AFTER MULTIPLE EMAIL SAYING THE REFUND WAS COMPLETE SO NOW THEYVE LIED ABOUT IT DIRECTLY TO ME💩SORRY I EVER MESS W THESE CLOWNS💩💩💩

Much like the others on here they take your money and ghost! I did a little digging on their company. Because it turns out they were supposedly in the next town over. It looks like it started that way but is no longer the case. The farm - inactive, the office in Gainesville- closed and the two registered owners one is in MO and the other in south fl. It is my SPECULATION that they are now just repacking. Buying from others and putting their own brand on it. Mostly close out. I placed a large order that went untouched for days , emails unanswered until I wrote them and told they were I live and I can be at their supposed location to pick it up then I was promptly refunded.