GoldenhourhempReviews of goldenhourhemp.com

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It has now been 8 days since I placed my order of over $200 and paid for express shipping. It still doesn’t even have a shipping update or eta. Customer service has not responded to me. You can’t charge for express shipping and then just not work on the order. Now 8 days later, still no response and they aren’t working on my order. This company is terrible and shady and doesn’t care about its customers once they get your money. Dishonest thieves.

Buyer Beware — Terrible Customer Service I purchased a roughly $20 hemp product from Golden Hour Hemp, and when it arrived, the oil had exploded/leaked inside the packaging and even through the bubble wrap. This wasn’t a minor cosmetic issue—the product arrived damaged and covered in sticky oil. I contacted customer service the same day it was delivered and reported the problem. Instead of simply taking responsibility for a product that clearly arrived damaged, I was asked to jump through hoops and provide additional proof just to get a $20 product addressed. For a company selling products that are shipped through the mail, damaged packages can happen. What matters is how a company handles the situation afterward. In my experience, Golden Hour Hemp’s customer service response was extremely disappointing. I shouldn’t have to fight with customer service or prove beyond a reasonable doubt that an obviously damaged product arrived damaged. For a $20 purchase, the amount of time and hassle they’re putting a customer through is completely unreasonable. Buyer beware. Based on my experience, I’d think twice before ordering from this company, particularly if you’re concerned about how they’ll handle a shipping problem or damaged product.

This company has good prices, but their products are a hit and miss. I have placed my last order with them. I live less than 200 miles from them and it took 2 weeks to get my last order. I expect as we get near Dec. 11th, things are not going to get any better. My last order I paid for 1/4 lbs of THCA Kief. They sent me 1 oz of it. They have no phone number for their business or from customer service. When you are able to get someone by email, they lack communication or reasoning skills. I asked for a refund for the 3 ozs, I did not receive, or for them to send the missing 3 ozs. After turning down both request, and resending a 2nd request. They would not agree to my request for a partial refund or send the missing items. They did asked that I return the 1oz that had sent me before they made any refund. I wanted the kief that I ordered, but not willing to keep it for the price of 1/4 lbs, when it was only an oz. The 2 options that I had recommended was a win-win for them and me. Their solution left them without the sell and me without the kief, and I will have to pack the kief and take it to the shipper. I asked two time for a phone #, so I could point this out. They refused to provide a phone #. When they first responder by email; they started off by explaining that order had been shipped. That was not my issue, but it seems 9 out 10 times they respond to someone, that is what they must address, so they did it our of habit. I normally will not do business with an online company that has no phone number posted. That got past me this time, I will be looking out for that detail from now on.

They used to be so good as a company. Their prices are still great. But now they're shipping speed, and their customer service is terrible. They don't care about compensating. You for massive delays on your order. They don't care about solving your situation and giving you faster shipping speed. Before your ordership stay, wait till your order ship to tell you that they can't do anything

Golden hour hemp is trash. They sent me a bag of pure shake and their vapes taste like metal. DO NOT SPEND YOUR MONEY WITH THEM!!!! If you want quality, go to freshbros. They actually have good flour and respect the customer

I ordered 6 items from them. They only sent 5. It just so happens, they didn't send the most expensive item I ordered. They then had me fill out a refund request that they promptly refused. They stated I can not prove they didn't send the missing item. Now I'm out $200. I wish I had read the other reviews. It seems this is standard practice for this company. Now I must seek a chargeback from Visa. I would have used Paypal, but they seem to have been banned for their bad business practices.

Place took my money NEVER SHIPPED NEVER CREATED A SHIPPING LABEL STARTED ORDER 7-28-26 AND IM STILL FIGHTING W THEM TODAY8-26-26 NO REFUND ISSUED 400 bucks ---AFTER MULTIPLE EMAIL SAYING THE REFUND WAS COMPLETE SO NOW THEYVE LIED ABOUT IT DIRECTLY TO ME💩SORRY I EVER MESS W THESE CLOWNS💩💩💩