GOLDEN GATE RELOCATION LLCReviews of goldengaterelo.com

STAY AWAY FROM THIS COMPANY! Move on your own, despite the challenges. This company isn't worth your time or money due to their unprofessionalism. To start my journey, I spoke with Scottie. He is your typical salesman trying to show you the amazingness of the company. I will say he did walk me through the contract well enough so this company can’t say I can’t read or something (which is how they respond to people feel free to read their comments - that is how every interaction is with these people). Based on the contract and speaking with Scottie they mentioned that “Furniture pads will be used”, “We don’t broker out ANY services”, “Customer Service is amazing” all of which are actually lies. They contract out the movers in each location, furniture pads were not used on my furniture like the contract stated since I have a lot of scratches/damage on all my furniture, and dealing with Whitney is a masterclass of someone whose sole job is customer service but actually hates dealing with any people. After dealing with Scottie, I wasn’t too scared of dealing with this company - I read the reviews but nothing terrible recently had been happening so I was like ok I need to move this is a decent company with some decent pricing. It turned sour so quickly. You are given a 2 day window for when movers will arrive - I called ahead to ask when I might be able to know more and they said call the first day the movers might come to see if you are on their route. OK - I called, Whitney answered the phone and promptly HUNG UP ON ME. I called back and left a message asking for someone to call back. No one did. I received a call from the movers around 6:30pm that they would be coming by to pick up my items. I met the worst movers that day. They all were tired after a long day of moving stuff to be expected but not when they are handling my stuff. I watched them DROP ALL OF MY STUFF as they moved it out of my apartment. I knew this wasn’t going to end well at this point. They didn’t tag my items there, they didn’t go over the inventory NOTHING. The next day I received a text from GGR that they were on my way to pick my stuff up. I later received an email from Whitney about sharing my experience so far and what to expect and if I’d like to share feedback “We have a brief 5 question feedback survey on your pick up experience. If you would like to provide feedback contact our team at 800- 673-1135 Monday- Friday 10am-6pm Eastern Standard Time”. Well I asked if I could provide feedback via email since I had a really bad experience & when I could expect my stuff - Scottie had mentioned something about Aug 17th. I just received this email “ Your FADD (first available delivery date) was provided as 8/9 . Your ESTIMATED delivery window is 3-21 BUSINESS DAYS from that window. We will advise when the goods are assigned to a delivery route.” This is Customer Service. Well I finally get notified by Jill that my stuff will be delivered - I will say Jill is probably the nicest person I’ve dealt with at this company. All good, make my final payments. The day they deliver - They are late and keep texting me asking if items are mine or not. When I get my items the 2 guys who delivered are nice enough but I start to notice I’m missing a ton of items - and not cheap items either. They lost my TV Stand so I have my TV but nothing to attach it to, they broke a box mid-shipment and didn’t tell me but repacked some items it places they clearly didn’t belong with items that are not mine. They lost entire boxes, metal shelving units, etc. I wasn’t a happy camper but maybe just maybe they can find my stuff. I called and emailed but Whitney was on PTO (which is fine) but the company should not have the only customer service line go to someone’s inbox while they are on PTO. That's just terrible business practice. I was able to get Jim’s number to chat about my missing items and he asked how I was doing and I said terribly, because missing items, and he was taken aback. Am I supposed to be happy with the company that has 1 job of moving items from point A to point B lost my stuff? I keep emailing them an updated list of items I am missing and they have the audacity to short with me about how they will get back in 24-72 hours. Well they just did and they are “sorry they can’t find my items”. Do yourself a favor and avoid this company. If you did however work with these people - literally label everything yourself or color code it or something. I do hope that everyone at this company, if they ever should move, enjoys this experience for themselves. So after I wrote this review, I was called by the Whitney within 10 min to "help locate my items and look into this". During that call i was told because I wrote this review I would not be able to file a claim. The company ghosted me and never called me back. I still have someone else's stuff.

Regrettably, I had a very disappointing experience with this company, and I cannot recommend their services AT ALL. I was initially informed that my move would take approximately two at most three weeks. However, it ended up taking an astonishing 30 business days (6 weeks). The delay in delivery was not the only issue, as several of my belongings were damaged in the process. My TV, two chairs, bicycles, BBQ, and expensive coffee machine among other items, were rendered unusable upon arrival. When I filed a claim for compensation, the company only offered a mere $81 for the extensive damages. Even more frustratingly, they agreed to pay this amount only after a two-month delay. If you value timely delivery and the quality of service, I would advise against using this company for your moving needs.

First when they arrived on Saturday at 5 pm should have raised alarms. Felt like they were rushed and before they left the weight’s for my grandfather clock were still not packed they just put in the truck. Finally when called to set up delivery they didn’t arrive till the eighth day, when I agreed in the beginning they said they will deliver up to 6 days after I called for delivery when household goods did arrive a lot of my things did not arrive or were broken. I am disappointed these were things that didn’t have a monetary value on them and can never be fixed or replaced

Was so anxious to get my furniture moved in so I was a little frustrated to be honest. They brought everything in really fast and put my beds together even set up my patio furniture and even though they don’t put t bs on the wall , the one guy did it after the job. I couldn’t be more pleased so I had to leave a review as promised if everything was great. Definitely a great choice

Thank you Golden Gate! they made everything easier for me and my furniture arrived in excellent condition

Super nice, polite and hard working crew. They did a great job loading our things! The customer service people were easy to get ahold of and very knowledgeable. Totally would recommend.

I'm still in process of moving but so far the movers are awsome I never seen some one pack a truck that well whoorah! Customer Service was Dynomite!

Horrible move, doubled the price before packing, etc etc. Golden Gate Relocation (GGR). EXTRA CHARGES at every turn and the WORST pick up packers ever. They did a willy nilly job, ruined a lot of pieces with their tape. Broken antiques. Apalling customer service. I helped a friend move and we were apalled at how much was broken and damages. Thus after waiting more than a week for load to arrive. She was too busy dealing with the aftermath to post reviews, so I told her I would, but she did call customer service and got no help, so i doubt she wants to call again.