GOLDEN GATE RELOCATION LLCReviews of goldengaterelo.com

Unfortunately it's not possible to provide zero stars. I am writing this review after a thoroughly disappointing experience with Golden Gate Relocation. We recently moved from Cupertino, CA to Nashville, TN, transporting our personal belongings and the furniture from our small one-bedroom apartment. Despite being assured by the Sale agent that the truck drivers and movers were in-house staff, we found out that they were merely contractors. The movers lacked the necessary tools to disassemble and reassemble our furniture, leading to my boyfriend having to step in and assist - a situation that should never have occurred. The incompetence didn't stop there. We were overcharged for space, billed for 1,100 cubic feet when only 648 cubic feet were utilized. Our belongings were handled with utter disregard. A small bag containing heavy scuba weights (30 lbs) was irresponsibly placed on top of a stacked pile, resulting in the destruction of an expensive bin, damage to a high-end bike, and a ruined desk. Our expensive bed with drawers was mishandled to the point of damage. The bed frame was missing screws, the headrest and footrest were damaged, and the drawers no longer fit properly. Our bookshelves and desk were permanently damaged, and a recycle bin was damaged to the point of causing me a leg injury. To add insult to injury, we were charged for wrapping materials that were never used. The movers even used our own bubble wrap to secure the glass from the damaged desk. Despite not owning a mirror, we were inexplicably charged for mirror wrapping. The original estimate of $5,300 ballooned to an outrageous $8,200 due to charges for unused packing materials, additional fuel, and other inexplicable fees. On the pickup day, the movers arrived a day later than expected, and without even assessing our belongings, they immediately claimed that our goods would not fit in the agreed space and that we owe them additional money. Jim called the day before the drop off asking to pay before the movers would arrive, as opposite as what we were told. The movers arrived 20 days later than expected and were very unprofessional. The customer care service completely lack of empathy. In summary, our experience with Golden Gate Relocation was nothing short of a nightmare. The lack of professionalism, care, and transparency has left us with damaged goods, unexpected costs, and a bitter taste in our mouths. I strongly advise against using their services. N.B. GGR is trying to block many bad reviews, holding onto anything they can.

Golden Gate gets the job done.

Poor communication, disturbing pickup experience, damaged items, no real recourse for a claim. The movers did not communicate to me until 5pm on the day of the move (I was told to be on hand, and took off work to do so. I could have worked had I known they wouldn't show up.) At 5pm they said they'd arrive at 7-9pm. When 9pm came and went with no word, I prepared for bed. They then arrived at 10:30pm reeking of weed. Then no word for three weeks. Only a single text informing me that they would have an ETA for me in the next 24 hours. That turned into days, as the person handling my move (by her own voluntary admission) went on vacation. I was given a Friday window between 4-6pm. On Saturday I went to an appointment, still having not heard a peep from the movers. They contacted me while I was out to inform me they were 15 minutes away and that I should hurry. My belongings were damaged; I was handed one of my bookshelves in stick form. My sideboard has one side crushed and is completely unrepairable and unusable. I was directed to file a claim with movingclaims.net. This site is a scam, frankly. I wouldn't be surprised if it was operated by the same people.

I had a wonderful experience with GGR for my cross-country move. They were professional and accommodating. I moved several times in my Army career and these folks get it, and know how to it well. I would recommend them to anyone.

I recently hired Golden Gate Relocation for my move, and unfortunately, my experience with them was far from satisfactory. There were several significant issues that marred the entire process. 1. ESTIMATE: Initially, I was impressed by the salesman’s courteous demeanor and patience during the estimation process. However, despite clearly expressing my preference for an overestimate to avoid budget constraints, the final bill ended up being almost double the quoted price. This significant discrepancy of over $3,700 was financially burdensome and completely unexpected. 2. PICKUP DAY: The pickup day experience was less than ideal. The crew's late arrival and their subsequent departure for an extended dinner break were frustrating and inconvenient. Dinner could have been done on their own time and not mine. The rescheduling of the work to the next day caused further inconvenience, and the packing method employed resulted in a chaotic and disorganized unpacking experience. My husband was within 5-10 minutes walking while they were loading the entire time, available at the drop of a dime if needed but they asked him to let them do the work and to leave the unit while packing. My daughter and I were never there as I didn't want a two year old in unsafe conditions of furniture out of place and heavy items that could possibly tip. My husband was there to sign the paperwork before they left, the foreman failed to do a final inspection with my husband. 3. FORGOTTEN STUFF: One of the primary reasons I opted for a full pack service was the expectation that all my belongings would be packed and ready for delivery. Unfortunately, I found that several essential items, including kitchenware and cleaning supplies, were left behind. This lack of attention to detail was disappointing and inconvenient. If I'm booking a full pack I expect the people who are packing to walk around and open every cabinet to make sure they got everything, that responsibility doesn't fall on me the paying customer. 4. DELIVERY: The delivery process was the most disappointing aspect of my entire experience. Despite specifying the desired delivery date as June 30th, I later learned that this only marked the first available date for delivery, not the actual delivery date. Consequently, my items were delivered a week later, leaving me in an empty house and incurring additional costs for alternative accommodations. Moreover, during the unloading process, the moving crew damaged my new house, including my entryway door frame, and failed to inform me about it. 5. CUSTOMER SERVICE: My attempts to address these issues with the company's customer service representative, were met with resistance and argumentation. Her refusal to acknowledge the extent of the problems and the lack of accountability left me feeling disregarded and unheard. In conclusion, my experience with Golden Gate Relocation was marred by inaccurate estimates, delayed deliveries, careless packing practices, and inadequate customer service. The subsequent discovery of broken items upon unboxing and the unreported damages to my new house only added to my disappointment. Regrettably, without any satisfactory resolution, I feel compelled to share my negative experience with others to caution them from encountering similar issues with this moving company. Added note - Once my claim was processed through "my moving claims" I was offered $60 (my claim was well over $3k)... before they pay me any sum of money though I am required to remove any bad review I have posted about them. SO BE AWARE the good reviews are probably fake and the bad reviews are peoples honest experiences who aren't being "paid off" to remove their honest experiences.

It was easy and great to work with Whitney. She made sure that we understood the details of how we were going to receive our goods that were moving from CA to NV. Her professionalism shined through, and it made a big difference. Thank you.

I STAND BY MY REVIEW! I assisted Lauren Bistodeau with her move and dealt with the foreman in person who accused me of being racist and Jim directly on the phone. The lack of professionalism and disrespect is unacceptable. WARNING, WARNING DO NOT USE- POOR COMMUNICATION, HIDDEN COSTS, UNETHICAL, RUDE. Their website only shows good reviews and doesn't allow you to make a review- but read the reviews- all 1 star reviews has the same experience. They are sleazy salespeople to get the job- and then become rude, condescending and poor communicators once they have received a deposit. I don't know how any good human could be proud of working for this company. Jim is the absolute worst- I wouldnt be surprised if the positive reviews were hired, people or family members. Dishonest.

I strongly advise against hiring this company under any circumstances. Unfortunately, my experience with them has led me to initiate legal action. In a nutshell, they provided an intentionally underestimated quote to entice me, made enticing promises, and required a nonrefundable downpayment. Regrettably, the actual cost of my move ended up being 50-60% higher than the initial estimate. They justified this increase by claiming that the accurate measurements of my belongings exceeded their original estimation. Moreover, instead of their own dedicated moving team, they used contractors and a generic u-haul truck for both pickup and delivery. To make matters worse, nearly every piece of my furniture sustained damage during the process. Additionally, they left boxes and wrapping paper outside my house, expecting me to clean up the mess. Lastly, their claim agent offered me a mere $91 as compensation for my expensive broken furniture. I hope sharing this information will assist prospective movers in making more informed decisions when selecting a moving company.