GOLDEN GATE RELOCATION LLCReviews of goldengaterelo.com

Update: They contacted me a week after I left this review and asked me to fill out a claim. It has been 6 months. No answer whatsoever. I still stand by my original rating. ------- I used Golden Gate Relocation. My first call was with Sales person who promised me that they use their own trucks. He also showed me Safer Web web site and it has 15 Million miles in 2022 but this company has only 7 trucks. Math does not add up. Being a first time customer moving from coast to coast, I believed him. He even gave me 15% off. I gave a complete inventory of what I was planning to take and he calculated 900 cubic feet. When they gave me initially quote, they under estimated the cubic footage with my inventory. The add a line in the contract saying that it is only an estimate and subject to change. After the initial estimate, I decided to not take my Treadmill, 4 book cases and was thinking that it would bring down another 100+ cubic feet. But when the actual truck came, they said it only calculate with the lines in the truck and after packing with paper, it came to 1150 cubic feet. Now I had to pay 40% more on top of the initial estimate. They also verified my origin and destination addresses and confirmed that the Semi Truck will fit on the destination side. But they outsourced this to a different company and Customer support Whitney sent a message telling me to pay $1300 in cash to the driver , otherwise he will not deliver. Who keeps $1300 cash. I had to rush to bank two days in a row to get the cash. Now I had to deal with a driver who does not speak English. He only spoke Russian and he told me that it would not fit (Not true by the way. My car was delivered to my street and it came in a 18 wheel truck) and I had to pay $900 more to deliver to my home. If not, he will deliver it to a storage and I will have to transport it myself. When I asked about reassembling of the furniture, he said that it was not his problem. I had no choice but accept for additional $900. He brought my stuff in a UHaul truck with a helper off the street and delivered my items. He put the Full size bed frame to King size headboard and mixed up parts for bed. When I asked him to fix it, he was angry at me. He threw all the wrapping paper and trash in garage( It filled half my garage with moving material). When I asked him to take it with him, he got angry and left without even verifying the items that he delivered. I did not even sign the paper that confirms that they delivered. When I called the customer support, they didnot answer and when I texted, Whitney responded that she will call the next day. She never did. In the conclusion, I paid almost double the money without getting all the services they promised. I had to assemble half of my furniture myself. There is practically zero customer support. It is my Week 2 in the new location and I still cannot wrap my head around how unethical this company is.

Golden Gate Relocation has had half of my belongings for 35 days and can’t tell us where they are. I called multiple times a week and asked them to check the warehouse. They kept saying “give us 48-72 hours” finally they stopped giving me a time frame. Then couldn’t tell me anything. It has been 23 days since I notified them. When the movers came, I couldn't reach anyone because it was a weekend. They never had me sign to say I got my stuff. After reaching out again today they texted me my stuff wasn’t in the warehouse. It took 23 days just to be told they have no idea where it is. They responded they are “checking with other deliveries.” I was told on September 11th they were doing that too. I’ve left voicemails asking to have their bosses call me. They just text. It’s not often they answer the phone. It is literally over half my stuff. 14 boxes, 3 tubs, a tv, a shop vac, a microwave, a table, a snowboard, a garbage can, the legs and cord to 2 TVs. We are missing all my husbands clothes, half of mine, almost all our shoes, a majority of our decor, our wedding vows, a majority of our glassware, my books, all of my dogs stuff and so much more. This is the worst experience I’ve had with any company. They just text saying they are “looking for it.” It’s been weeks and I was just told it’s not in a warehouse. We’ve had to buy so many new things that are essential to living because they lost it. Horrible communication, unhelpful customer service representatives, and unreliable company.We paid close to $4,000 to be treated horribly and not have half our goods. It has been a nightmare working with this company. I would not recommend it to anyone.

Golden Gate Relocation picked my items up in California on May 29 and delivered them on June 29. They offered disassembly & reassembly of basic furniture, loading at pick-up & unloading at delivery and blankets, pads, belts, ties, & straps for added protection of furniture. I paid $3150 for this service. When they arrived they did not use blankets, pads or straps; instead, they threw everything into the truck. They promised it would be repacked at the consolidation facility. For the next month I had no idea where my furniture was; all that wonderful salesmanship went out the window. When the items were delivered, people to unpack my items did not show up for 2 hours and tried to get me to pay more money. My items were not packed cleanly in the truck, no padding or pallets to hold them together. Multiple items were interspersed with the next delivery. During the move in, I recognized that 6 major high-value items were missing and three things were severely damaged. My tack trunk was dented, scratched, had severe black sticky residue all 4 sides and was clearly stepped on multiple times. My 200 year old Antique Shaker wood table was destroyed. The company never apologized and the company they used for my claim offered me $60 as compensation because I selected $0.60/per pound damage/loss despite providing excessive documentation of the damage. Forget getting them on the phone unless you do report them to the BBB when they will call you (Whitney) and tell you you can't do that. I am still fighting this claim valuing damage/loss of over $9000. 10/2/23 update: I have received two voicemails from GGR about my move since this post asking for me to call back. If you write a poor review they will call you and it will not be to apologize or offer you money.

I like how Jim represent himself he was a very professional. He helped me the way things I needed. He did a great job. I would really recommend this company.

I have had a bad and ongoing experience with Golden Gate Relocation. I have written a review on this site about this company and will continue to do so to perspective buyers a heads up on my experience and the support and customer service given to me. As of going on two and one half months now, the company has not reached to me to other than to say file a claim for damages. I have been charged for services not completed, damaged the house I moved into, lost what appears to be a third of my property at a value of thousands of dollars and that does not take in to consideration sentimental items you could not carry with you that are lost? There appears to be an entire vault , its called that is in the warehouse or delivered and not tracked by the company to another destination. Anyway, I suggest you look at the percent of happy versus unhappy reviews on this site and make up your mind.

Golden Gate Relocation was misleading and completed lied about the moving arrangements. Tried to charge us double when they arrived. Arrived with a "Budget" rental truck, could not or would not provide us with any documentation i.e DL's, company paperwork, insurance, Bill of Lading, etc. The driver said our furniture woudl be offloaded and reloaded onto another truck etc. We did not use them and they are refusing to refund our deposit. Would state fare away

A moving horror story came to life. I gave Golden Gate Relocation a “1 Star” because there was nothing lower. I hired this company to move me from California to Texas. I expressed my concerns about the horror stories I had heard but they assured me that they were a reputable company. In hindsight, I would gladly accept one of those horror stories in exchange for the one I experienced with this shady company. Well moving day arrived and low and behold came the "well this is going to cost you more" spiel. Of course, they know you are backed into a corner. I mean you must move so what are your options?? I paid he extra $1,400+. Then came the delivery day. WOW!!!!! I was shocked at how many very large and expensive items had gone missing. Makes you ask, “what happened to these items?”. And then the damage to the items that were delivered was incredible. I am not talking about slight damage or nicks and dings; I am talking about major significant damage that clearly shows my property was thrown around causing heavy impact damage. Well, I contacted Golden Gate Relocation and they said I would need to file a claim. Now keep in mind that I had to pay $150 extra for one of the items because it was classified as "oversize", which never showed up. I filed the claim and to my disbelief the settlement offer to make this nightmare right was, get this, $81. Well, they did up the settlement amount to $206 and then again to $500 but that was it. If you want to hire a reputable moving company, then this is NOT the one you want to use. As God is my witness, PLEASE stay far, far away from this company. You WILL certainly be very disappointed and Golden Gate Relocation, since already got their money, they will not be there to resolve anything for you. When I asked for people’s name that are in charge they refused to provide this information, I wonder why?? Their response is pitiful. They say they won't give "personal information"??? I never asked for personal information. I asked for the name and title of the person in charge so that if I pursue this in court, I have a person to put on the subpoena. I had numerous large and expensive items mysteriously disappear and many others that were severely damaged and they want to offer $500 to make it right? A pathetic shame that a company is so out of control and careless and the customer is the one that pays. They have a pretty good racket going on for sure.

I had a move that canceled unexpectedly due to miscommunication between the home office and driver. The team - Al and Whitney - handled the cancelation so well. I received a full refund and they even followed up.