Golden 1 Credit UnionReviews of golden1.com

These reviews confirm my decision to NOT get an account. I deposited money into my credit union on 8/7/25, 3:15pm at 515 La Sierra Dr, Sacramento. I figured I'd open an account. There was a gentleman before me that had been waiting for 20-min. There were employees walking around, by this time, I had been in line for about 15min. The gentleman finally was called to the teller, he said to her, "What is going on, no one even said anything, like welcome in and or we'll be right with you". Now at this time, there were now 6-people behind me. When I got to the teller, she told me there was no one available to assist me and that there was no guarantee that if I came back they could assist me because they didnt have anyone available at that branch. LOL, so she not only could assist me, but she encouraged me NOT to go back! Needless to say, I will NEVER open an account.

I paid off my balance in full with a cashiers check and they said I’d have to wait ten days for a zero balance letter while the check “clears”. I called them and said it is a cashiers check so it’s as good as cash but they said I still had to wait ten days to get my letter. So I waited ten days and called them up and they said they couldn’t give me the letter because of negligence on their end. They said I had to wait another 24 hours to get the letter emailed to me. Well it’s been 24 hours and guess what?! No email!!! So I’m on hold for the tenth time during this process trying to get my zero balance letter that I need for my lender so that I can buy a house. NEVER UNDER ANY CIRCUMSTANCES DO BUSINESS WITH THIS CREDIT UNION!!!!

DONT DO BUSINESS WITH THIS COMPANY. After paying timely for 4 years I paid off the balance. Little surprise: a hidden $29 fee was never disclosed. I only learned about it when I called to ask why the pink slip was taking so long. Another surprise they reported to the bureaus as unpaid for 60 days and were about to repossess it!! Awful company

Golden 1 gets worse by the day. Save yourself a lot of grief and don't open an account there. You can't get trough to customer service anymore. Thy say they will call you back if you don't want to hold but they never call you back. They forced me to open a business account after having an account for over 23 years. Now I am unable to transfer my money from one account to the other! Every time I make a deposit they hold my money for 4 days. Nice they can use my money for their investments but I can't access my money, Grrrr! I can't take any more!

Horrible institution where each employee gives you a different response! I obtained a Personal Loan a few years ago and made 2 payments in 9/23, but their system does not advance due dates when you do that! I have spoken to least 6-7 different employees inclusive of a supervisor each of whom has given me a different reason. I’ve even written to their CEO who has ignored my correspondence. I’m doing my best to obtain a take out loan elsewhere.I will never do business with them again nor will I ever have anything good to say about them.

I was seriously thinking of opening a very large account(over 400K) with Golden 1 and leaving my current credit union, but after reading all the negative comments, NO WAY! i want to thank all the people who have taken the time to post their comments, it really helped me make a decision!

Because I use an affiliate credit union , they won’t do a deposit in person. I have to use the atm. Just tried to deposit $200 in twenties. It gave me an alert that it can’t accept some of my twenties, and was pointing to, what was supposed to be the cash slot. It would not open and I got no cash back. Then it stopped the alert, kept my cash, my debit card and didn’t give me a receipt !! What kind of banking institution is this!?!

After YEARS of complaining online and contacting customer service, the Sunrise Blvd.location finally added a 4th teller this month. Lines 10-15 members long has been the norm way too long. Tellers are nice but corporate doesn't give a crap about wait times! Shame on you, G1.