Golden 1 Credit UnionReviews of golden1.com

If I could leave zero stars, I would I created an account with them online. Got my ATM card want to use it couldn’t use. It came into the bank to see why they said I was trying to commit fraud. I only put $100 in this damn place They needed me to go home and get proof of my identity with my Social Security and some bills mailed to my address did that I’m still waiting now. I might have to wait another week for the head office to confirm my information that I brought in today. I had a 17 minute wait in line. I’ve already been sitting here for another 10 minute while they review my details and no one here as friendly do not bank with these people.

Don't ever get a car loan with this company. They don't take accountability for their mistakes. Because of this company, I am months behind on payments. Marina is a supervisor, and she is not helpful in resolving the issue. Be careful, people. Go through a different credit union.

They unexpectedly closed my account on 9/27. Nothing in the mail, no phone call, no text, no email, nothing. It's because I had another person on my account, and apparently they're no longer allowed on my account but couldn't tell me why. They said they would be sending me a check of what I had in my account. I just called them wondering where it was, and it wasn't sent out until YESTERDAY (10/9) and it will take 5-7 business days to arrive. You guys took over a week to send out my check and couldn't even send it in priority? I've been a customer for over 10 years and this is how I'm treated? Thankfully I have another bank account or I would be screwed with no way to access my money for over 2 weeks!

Refused for debt consolidation loan, after 10+years , credit score fine, income to debt racial fine, don't bank with golden 1, loyalty means nothing to them.

I have a hard time believing that this is a legitimate financial institution. I have an auto loan through them and none of the customer service agents have any concept of how various payment types work or online banking. Very strange, very off-putting. Would definitely NOT be interested in working with Golden 1 in the future.

The worst for applying ffor a home loan. Don't waste your time with these guys, go to a real bank. An average mortgage company takes 30 days or less, they couldn't get it done in 45. That caused all kinds of problems with our home purchase. Waste of time.

Recently got a car loan thru Golden One. However I have not been able to link to my Fidelity accounts in order to make a payment. Called Fidelity who told me the routing number is being rejected. Called Golden One and no one there seems to know anything about how ETF works. Then tried the reverse and link from G1 to Fidelity. Was able to validate the link via test deposits - but when I try to transfer funds it gives an error. They really don't want me to be able to make a payment! Never had this issue dealing with Patelco for my other car loan. My biggest complaint is the lack of support, knowledge at the G1 end.

Very disappointing. Customer service is not very helpful and in fact gave me the wrong information at a crucial point. Extremely poor overall clarity/disclosure in connection with our auto loan. We will not be using Golden1 for anything in the future. There are plenty of other options out there with the same products and better (and accurate) customer support.