ira T.
Bill pay is totally cumbersome...
Bill pay is totally cumbersome.... to many screens and replies if you can even figure it out

Since our founding in 1933, we’ve put people over profit. And when more than 5,000 Americans were asked to choose the credit union or bank they admire most, we were named in the top 3 nationwide (American Banker, 2021). We think it’s because we share your values – from having each other’s backs to keeping more of your hard-earned money. Join us along with more than a million of your fellow Californians!
Golden 1 Credit Union (golden1.com) has 65 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Credit & Debt Services · Irvine, California
Excellent

Credit & Debt Services · San Diego, California
Excellent

Credit & Debt Services · Camarillo, California
Excellent

Credit & Debt Services · Costa Mesa, California
Excellent
Showing 4 reviews with 2 stars · Clear filters
ira T.
Bill pay is totally cumbersome.... to many screens and replies if you can even figure it out
C. R.
After YEARS of complaining online and contacting customer service, the Sunrise Blvd.location finally added a 4th teller this month. Lines 10-15 members long has been the norm way too long. Tellers are nice but corporate doesn't give a crap about wait times! Shame on you, G1.
marty X.
Recently got a car loan thru Golden One. However I have not been able to link to my Fidelity accounts in order to make a payment. Called Fidelity who told me the routing number is being rejected. Called Golden One and no one there seems to know anything about how ETF works. Then tried the reverse and link from G1 to Fidelity. Was able to validate the link via test deposits - but when I try to transfer funds it gives an error. They really don't want me to be able to make a payment! Never had this issue dealing with Patelco for my other car loan. My biggest complaint is the lack of support, knowledge at the G1 end.
schoonerblues
I can't understand why someone would choose to bank here unless it is super convenient. The incompetency level of some of their staff is breathtaking, which Golden One doesn't seem concerned about. I can't recommend this bank.