Gold and CherryReviews of goldandcherry.com

I have had a HORRIBLE experience! I ordered my iPad case on 4/25/2020 and got an email stating it shipped out on 4/26/2020. It is now 7/6/2020 and still nothing. Countless emails to customer support and the assure me it’s “on its way”. Per tracking it’s been sitting less than two hours from my house since 6/1/2020 which leads me to assume it’s lost. Rather than doing the right thing and providing a refund they keep telling me to hold on. A product that cost me over $100 is likely to never get here...

I ordered an iPad case and a usb hub. The iPad case is great but I did accidentally ordered the wrong hub. I have sent four different emails asking for an RMA number which is required for a return and no one will respond to my emails. I’m pretty sure they are ignoring me until the 30 days is up so I won’t be able to return it at all. Beware of this company they do not stand behind their own return policy which is clearly stated on their website. There are better companies you can deal with out there with the same if not cheaper merchandise. September 28, 2022 WOW, the company responded more than 2 years after my original review!! Really, stay AWAY FROM THIS COMPANY!!!!!

I ordered the wrong case and I don’t believe I sent wrong info but be that as it may at long last everything is “sorted”. First, the wrong case took forever to arrive, but your support folks were compassionate and helpful. When to my surprise it didn’t work. They gave me the option to purchase a second at a discounted rate with DHL delivery. Each step was handled well. Thanks

The people were great about helping me with any questions I had. The always answered my questions within a timely manner. I love my new case, it works great. Even though we were having a pandemic in the middle of my order, the service was great. Thank you everyone. Great job.

Unfortunately I mistakenly ordered the wrong case Gold and Cherry were very understanding and sent me a return label i think i have now ordered the correct case i hope - but I am waiting for it to arrive G and C credited my account without being asked or chased their customer service is excellent i look forward to giving a review of the produce next time!

Very impressed with my 12.9 iPad case and key board, it is still slim but has a solid strong feel.

WARNING: MY EXPERIENCE WITH THIS COMPANY IS THAT THEY DO NOT HONOR THEIR OWN RETURN/EXCHANGE POLICIES, WHICH ARE IN WRITING ON THEIR WEBSITE. LOOKING FOR A NEW IPAD CASE AND FOLLOWING THEIR ONLINE INSTRUCTIONS, I GAVE THEM AN INCORRECT IPAD MODEL NO. I WAS WILLING TO PAY THE SHIPPING COST TO RETURN THE INCORRECT CASE IN EXCHANGE FOR THE CORRECT ONE BUT THEY REFUSE TO TAKE IT BACK AND HAVE BEEN TRYING VARIOUS PLOYS TO GET ME TO KEEP IT — A CASE THAT IS TOTALLY USELESS FOR MY IPAD MODEL. THE CHARGE TO MY CREDIT CARD IS NOW UNDER DISPUTE AND THE CASE WILL BE REFERRED TO THE STATE ATTORNEY GENERAL FOR INVESTIGATION. I COULD NEVER RECOMMEND THIS COMPANY. Update: Two days after this review was posted I received an email from a manager at Gold & Cherry, apologizing for their “poor support.” She processed a full refund and waived the need to return the merchandise. This does not leave me a satisfied customer nor does it make me want to do business with them again, but I do acknowledge and appreciate that, at long last, someone there decided to do the right thing. RP

Fantastic product, had give my iPad Pro pad tgat additional wow factor. Attention to detail is admired, product presented in beautiful and stylish packaging with all accessories included. One very happy customer here, will use this company again