Mildred W.
I have been a regular customer of Gold…
I have been a regular customer of Gold and Cherry. I had my Smart Keyboard case for just over one year. It will not charge as when the light goes green and I try to Pair I pad the light goes back to red and will not pair. I e mailed customer services who informed me its out of warranty ( just out of warranty ). . And would offer me 15% off a replacement. I feel disgusted as paid a lot of money for the keyboard case and expected it to last longer than one year.
Response from Gold and CherrySep 28, 2022
Hi Mildred! At Gold and Cherry we make sure to check each and every product that leaves our production line to insure top quality products ,Our record show that users report units are still operative even after 3 or 4 years. We are very sorry the keyboard failed to meet your expectations. Most of the warranties are only 1-year. Keep in mind that Even your iPad has only One (1) Year Limited Warranty as its the market standard unless paid for extended warranty. We hope you will think about taking our offer to get a brand new unit with the discount. we are sure you would not be disappointed as it's a great investment for your comfort. We are here for any question you might have please don't hesitate to contact us via email to [email protected]




