Annette G.
The Intervening Manager
I had been disputing a return policy charge with an associate from Gold and Cherry beginning in August 2022. I disagreed with the enforcement of their return policy for my specific purchase and took additional steps to rectify the issue. When I had reached the point of utter frustration with the customer service rep and had begun looking for legal representation, the manager at Gold & Cherry stepped in. Now, I do not know if she reviewed all the pictures and read all the emails exchanged between the customer service rep and myself, but she made the decision to refund my full purchase price for the used item I received and rejected. While the circumstances surrounding my purchase and return were unique, I strongly advise customers to thoroughly read and understand Gold and Cherry's return policy before you purchase. They enforce their return policy with gusto! I am most grateful to the manager who intervened with my dispute.
Response from Gold and CherryNov 8, 2022
Thank you for sharing your experience with us we appreciate your support :) Hoping to see you shop with us in the future :)




