Gold and CherryReviews of goldandcherry.com

Worst experience ever! Makes one never want to mail order, certainly must be despicable to work for this scum bag company. $150 down the drain for sending me the wrong product and never making it right.. BBB where are you, close this company down, Now! FOLLOW UP: so Gold and Cherry replied, reply didn’t mean anything so read it closely as 3 things to take from it: 1 reply said nothing about making it right. 2 I’ve not heard anything from them. 3 google the company and you will find lots of customers experienced the same as I have so is this is they operate. It must be Very Sad to work for such a disgrace of a company. Do not Buy from them!!!!

Ordered a keyboard/case for my iPad Pro. The first one did not work. After pairing, there were several keys that did not function. Was offered a replacement keyboard, and no need to return the defective one. Received the second one which ended up with similar defects. Asked for refund. Paid for shipping both defective keyboards back, although the first one was not required to be returned. Received a refund for 1/2 of what I had paid. Never, ever, will buy something from Gold and Cherry, or recommend their products.

I want to post a good review but I just cannot. The product (purchased in December 2023) has separated at the corner where you would hold it to push the top open. We’ve used it for less than 4 months. Customer service email responses do not even try to acknowledge the issue. They simply said it would cost too much to ship and fix and offered to send me a new one for half price…plus shipping. The caveat, the half price fee is $60 more than I payed for it in December and my December payment included shipping. In an effort to be reasonable (even though I fully believe they should replace it without cost and because the product itself is beautiful and worked perfectly right up until the issue with the separation) I offered to pay half the cost I paid in December. The response email informed me their costs have increased. And that was all it said. Their customer service is terrible.

A prompt response via email enabled me to solve my issue almost immediately. Greatly appreciated!

Instant service I had a question & the answer came very quickly As an aside this keyboard for the iPad Pro is a beautiful piece of equipment besides working flawlessly

I never leave negative reviews but I want to post this one as a warning to others who might be considering purchasing from Gold and Cherry. I purchased an iPad Air 360 case (and some other things) which I received on 12/22/23. I was so excited and got it all set up right away. However, I reached out to their customer service on 02/05/24 because, after 45 days of use, my left shift key and caps lock had stopped working. I tried everything they suggested to reset (and sent a video to them showing the issue) and while all the other buttons still work, those two buttons never did again (and I know this because I use them regularly). They said the cost of shipping wasn't worth trying to do repairs but offered me 50% off if I wanted to buy another one. According to their website, this product is supposed to come with a free 1 year warranty but I was never offered a replacement and just came across that fact today... I'm sorry but if I spend almost $130 on a case, I expect it to last a little bit longer than 45 days and I would rather spend my money elsewhere... REPLY - I've reached out to Customer Service via email and not heard back. You say that it's outside of the 30 days but you advertise a free 1 year warranty on your website? I'm not sure what that means when you didn't want pay the shipping for fixing it. I'm happy to work with you, just feeling a little disappointed with the case working for just a little over a month. Thanks!

excellent customer service, very prompt.

This is an awesome company. I received a damaged product (which I’m sure was damaged in shipping) so I contacted the company and within a week I had a replacement. Everything about the iPad magic keyboard is great, although it is a bit heavier than I’d like for traveling.