GoKarts USA®Reviews of gokartsusa.com

Email y'all guys didn't get no response, recieved package missing button speaker doesn't work and crack plastic

Shipped me the wrong Go-Kart. Painful to purchase, made me send them a copy of my driver's license, only online vendor I have ever had to do that for, made me nervous even sending it. When I contacted them twice via email to at least refund the difference as the incorrect Go-Kart they sent me was significantly cheaper, no response. Terrible customer service, no accountability yet difficult to even buy from. Be very careful with this vendor!!!

The online system allowed me to complete the purchase of a go kart. The following day the system refunded the money. When I called in the facility was closed. Once I was able to reach a customer service agent Monday through Friday only every go kart we wanted was sold out and they did not know when they would replenish their inventory. We ended up ordering a go kart from someone else who also was open 7 days a week.

I ordered the Stinger Exhaust Header. The website stated " IN STOCK", however, the item is NOT in stock and after calling customer service, I am told the shipment (complete guess) will arrive February 1, 2020. I placed the order on December 20, 2019. There are several other websites offering this produce, but I specifically came to GoKarts USA because the site stated "IN STOCK". January 7, 2020 Thank you for your reply. I called your customer service yesterday and the young lady stated the order will be filled in the next few weeks. She did not know the exact timeframe. My question to you is: You stated, “We make them, however, they are temporarily discontinued” Please clarify. I am getting mixed information from your company. Should I wait for the order to be filled in the next few weeks or month? Or should continue searching for another option? Will this product be avaliable in the next month or so? January 8, 2020 Up-Date Stay Away from GoKarts USA! Simple order of their Stinger Exhaust. Their website on December 20, 2019, as well as, today (January 8, 2020, identifies this exhaust as “IN STOCK” and YEAR END CLEARENCE. I have been told: 1. Thank you for your Order. Will ship soon 2. Unfortunately our warehouse has just informed us that the unit you have ordered is now sold out. 3. The status of your order, #20203826, has been updated to ITEM ON BACKORDER (NOT CHARGED). 4. We make them, however, they are temporarily discontinued. 5. upon further review of your order, we see an additional issue was a declined payment. a. Remember, GO Kart USA stated they will NOT charge my card until the order is processed…but they still billed my card after they specifically stated “temporarily discontinued”. Remember, this was a month after I made the initial purchase....there is NOTHING wrong with my card! There is only two scenarios. • Their employees are totally incompetent and have no idea what Customer Service is • The business is molded after a reaction approach, not proactive approach. I am NOT a person who criticizes businesses at all. This is the first negative review ever. I really wanted to purchase this exhaust, I am so disappointed. GO Karts USA, please, for the sake of your customers, note your customers calls on their order screen and ensure you tell them consistent information. And remember, honesty is the best policy to run a business. Mike

When it arrived the pallet was broken had a few scratches the instructions not very clear but works great

Delivery was great. The third party shipper even mentioned how great GoKarts is, crating their products in a steel frame and not something clumbsy like other companies. He said we made a wise choice. They were so helpful in working with us on a drop-off schedule. Great choice on shipping company! We we're missing some nuts and bolts for the ATV's assembly, but we found what was needed (metric sizing). The assembly was a little more than what we expected, but all was well once we got the parts we needed. The governor works great for the younger riders and we love the remote control option as a backup for emergencies. Hope the kiddos love riding it for years and the product holds up to lots of fun!

Orderd preassembled. Only had to put roll bars for most part. Looks and runs great. My kids 9 and 6 love it.

I ordered the KD-125GKM and to my surprise - I received the 125FM5. Unfortunately due to logistical reasons I didn't discover this until Christmas morning! The machine itself.. I like it. .good structural welds, straight forward assembly (wheels, rollbars, etc..). . If one assembles themselves ensure the tie rods are snug (mine looked tight but loosened in the first hour of use). I also have a poor wiring connection at the 10A fuse that prevents reliable start-up. If I had one wish... I wish the owners manual would give better instructions: on adjusting idle speed (there's no apparent screw at the carburetor, but one at the throttle) and a better wiring diagram and electrical components location. Which is very basic and non existent. My initial review was bad but since the company responded and that I've had the machine for a week I can give a better and more thorough review.