GoKarts USA®Reviews of gokartsusa.com

Ordering is a breeze.

Website is easy to navigate. Check out is fast, as was the shipping!

The price I paid for tires was higher than most, But I thought I was getting a quality product so I went ahead and made the purchase. The tires arrived in a timely fashion, but they were the same wrinkled, folded, warped and distorted product that has proven useless in the past. The distortions to the tread face and side walls do NOT go away even after installation and use. They are barely suitable for use on a hand truck.

Nice Place to get everything anybody could use.

I can't give you my review because I never bought anything with you and the experience I had with you was super bad, maybe you don't ask for my review.

Communication was great! Delivery great! Bike starting, not at all. Had to replace parts. Rocky start.

TLDR: I ordered and they assured me I would receive a Fire Engine Red Mini Jeep, they sent out an Army Maroon Mini Jeep. I have emails to back up all the information contained within this review and GoKarts USA refuses to work with me to find a mutually agreeable resolution. EDIT: In response to the owners continued claims that this is just a color shading issue, The company's sales team sent me pictures of both models well before the purchase and I have the emails to back it up. There is clearly different logo, emblems, and decals between the two models; it's not just the "shade" of color. Long version: I really didn't want to leave this update, I wanted to work things out with GoKartsUSA but they have not provided any resolution to the matter through any of their support channels. I want to caution all future customers; I wish I had spent more time researching the reputation of this company before placing an order. Here's the timeline: 7/27/2019 Order placed & model/color on Backorder 1/15/2020 Model/color back in stock 1/31/2020 Shipment received (but wrong model/color) - Email sent to GoKarts USA 2/3/2020 Called GoKarts USA - created support ticket and called GoKartsUSA as directed Nick (company owner?) unwilling to help, Summer unable to help. Email sent to sales representative Mario unable to help. 2/4/2020 Called GoKarts USA - Abe promised ticket update by 12PM on 2/5/2020 2/7/2020 Support ticket updated requesting current status. Review left 2/13/2020 I want it to be clear, many emails and phone calls were exchanged with GoKartsUSA when I first ordered so that I would know exactly what they were going to send me and I would receive exactly what I wanted. Despite them delivering the wrong item, they are refusing to do right by the promises they made and failed to uphold.

Unit came with hole in seat. Sent picture several times with comments. Someone responded but could open the pic file..said the file was too large?? One photo 3.4 MG seems small in today's technical environment. They said to take a smaller res pic, we did and resent several time with no response. I now take the "file too large" as an excuse not to take care of my issue. Service sucks. Unit has been good.