Godiva's Secret WigsReviews of godivassecretwigs.com

Response from Godiva's Secret WigsSep 29, 2025

Hi Joy, We’re sorry to hear that your experience was frustrating. We strive to provide high-quality products and a transparent return policy. We did want to note that our policy allows returns for store credit or a refund within 20 days of the ship date. It appears that your order was not returned within that timeframe, which is why the restocking fee would normally apply. We would like to speak with you about this return. Please reach out to Shannon at (877)567-9447 M-F between 8:30 am and 3:30 pm PST. We appreciate your feedback and are always looking for ways to improve our products and service. Thank you for sharing your thoughts.

Response from Godiva's Secret WigsAug 29, 2025

Thank you, Laurie, for updating your review for Godiva’s Secret Wigs from 8/5/25. We truly appreciate you taking the time to share your updated experience—it means so much to us!

Response from Godiva's Secret WigsAug 27, 2025

Hi Linda, Thank you so much for your wonderful review! We’re thrilled to hear that April was able to make your return and reorder process such a positive experience. She truly loves helping our clients feel confident and cared for, and your kind words mean the world to all of us at Godiva’s Secret Wigs. We’re so glad you found the perfect color, and we look forward to helping you again anytime you need us! 💕

Response from Godiva's Secret WigsAug 6, 2025

Hi Laurie, I'm so sorry to hear that you're not happy with your Smooth Top Plus. We completely understand how important it is to feel good about your purchase, and we want to help make this right. Our return policy allows 20 days, and your return window is still open until 8/7/25. I sent you an email and also left you a voicemail this morning to assist with the return. I also see we corresponded by email on 8/5 and provided return instructions at that time. While I can't see the topper you received, the Smooth Top Plus has the tag sewn into the back, and the front is slightly wider with bangs that measure about 4.5" in length. Photos were emailed to you as well for reference. We're happy to help with your return—please feel free to give us a call at (877) 567-9447 and ask for Shannon. Thank you again, Laurie. We truly want you to be happy with your experience.

Response from Godiva's Secret WigsJun 24, 2025

Hi Jerry, Thank you for your message. We’d really like the chance to speak with you directly and help with your return, but I wasn’t able to locate any orders under the name Jerry Jones. We had also asked Trustpilot to reach out to you for more details so we could look into it further, but they didn’t receive a response. If you called us regarding a return, our team would have explained that returns are processed within 5–10 business days from the day we receive your item. Once your return is complete, you’ll receive an email notification with the details of your store credit or refund. If you posted in our private Facebook group with questions about a product or your return, our moderators would have kindly messaged you and removed the post in line with our group rules, which ask members to contact us directly for order-related concerns. We truly want to make sure you're taken care of, so if you could contact Shannon at (877)567-9447 or [email protected] with your order details, we’ll be happy to look into this for you right away. Thank you. 8/6/25 update: Hi Jerry, We haven’t heard back from you, and I just wanted to check in. We're always here to help if you need us. Please feel free to give us a call about this order at (877) 567-9447 and ask for Shannon—I'd be happy to assist you. Thank you!

Response from Godiva's Secret WigsMay 16, 2025

Dana, we offer many wig styles which can vary as to the amount of perma-tease. Perma-tease is what gives the wigs height and volume. You might consider a monofilament style wig. This type of wig is hand-tied in the monofilament section so no perma-tease, looks like a natural scalp part, and they tend to lay flatter. If you would like to give our wigs another try, our wig experts have been with us for many years and can offer their expertise to help you find just the right wig for you. We can be reached M-F between 8:30 am and 4:30 pm PST at (877)567-9447 or (818)591-0808 or by email 7 days a week to [email protected]. Thank you.

Response from Godiva's Secret WigsApr 2, 2025

Hi Lone, We asked Trustpilot to reach out to you for additional information but received no response from you. It appears this review is for the same issue as your previous review from September, 2024. We invited you to reach out to us in Sept. 2024, but we have never heard from you directly. We would love to speak with you so again, we invite you to contact us at [email protected] or call us at (818)591-0808 M-F between 8:30 am and 4:30 pm PST and ask for Shannon. Thank you.

Response from Godiva's Secret WigsOct 4, 2024

Peggy, Thank you for your 5-star review! I'm delighted to hear that you are so pleased with our wigs and our customer service. This means the world to us :) Please feel free to reach out to us if you ever need assistance or have questions- [email protected] or (877)567-9447