Shop high quality wigs from Godiva's Secret Wigs. We offer the most stylish, modern wigs for any look. We sell short wigs, long wigs, lace front wigs, monofilament wigs and more! Free Shipping for orders over $99.
Godiva's Secret Wigs (godivassecretwigs.com) has 47 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Also known as
godivassecretwigs.com
Website
godivassecretwigs.com
Category
Hair Care & Styling
Location
Woodland Hills, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I have about 15 Godivasecret wigs from brunette,,red, blonde and gray. They are durable, realistic and colors are well blended. I’ve probably sent back and exchanged two. I had no problems at all. I’ve had any questions that I’ve asked answered, The ladies I’ve talked to have been courteous and friendly.
Response from Godiva's Secret WigsSep 7, 2026
Thank you so much for your wonderful review! We truly appreciate your loyalty and are especially grateful to hear that you have about 15 Godiva’s Secret Wigs in your collection!
It means so much to know that you’ve found our wigs to be durable, realistic, and beautifully blended across so many different colors. We’re also happy to hear that your exchanges and returns have been easy and that our customer service team has been able to answer your questions and provide you with friendly, courteous service.
Thank you for choosing Godiva’s Secret Wigs again and again. We truly appreciate your business and your kind words! 💕
CY
C Y.
Poor service
Poor service, expensive shipping and was sent the wrong product (band). Explained the situation and then just told me to send pictures. I sent pictures and they say that is what I ordered. Nope. They tried tell me the date that I ordered and more details which was wrong. Stop trying to fight you clients. Don’t try to shame me for making a purchase on your site! I won’t support that.
Don’t try to argue on this, support your clients instead of shaming them.
Response from Godiva's Secret WigsSep 7, 2026
We’re sorry you’re disappointed with your experience. We do want to clarify a few important points so that the situation is accurately represented.
We did not dismiss your concerns or attempt to shame you. When you contacted us stating that you had received a different product than the one you ordered, we asked for photos to be sent to us at [email protected] so that we could investigate the issue. We have not received those photos.
We also reviewed the order information associated with the email address provided to us. There is only one order associated with that account, and if the items you received do not correspond to the items listed on that order, we want to make it right for you, but seeing photos will show how we can fix the problem. If the purchase you are referring to was placed under a different name or email address, we would be happy to investigate that as well, but we would need the order information such as the order number that is on the invoice enclosed with the order to locate it.
Our goal is not to argue with a customer or dismiss a concern. We simply need accurate information and, when appropriate, photos of the item received so that we can determine what happened and provide the appropriate resolution and make this right for you.
We remain willing to review the matter if you provide the order information and the requested photos.
You can also call our office toll free at (877) 567-9447 M-F from 8:30 am to 3:30 pm PST and ask for Shannon if you would prefer assistance by phone. We would love to speak with you.
PA
Patricia
I have been a long time customer and…
I have been a long time customer and have been happy with their products. The wigs are very wiggy, but fortunately for me I know how to resize, cut and thin out the wig to get a proper fit. I am going to start ordering elsewhere because their customer service is lacking, customer service! I ordered 2 wigs, wrong color, sent them back immediately. Although they received my return on the 15th, I will not receive my credit at exactly 10 business days from their receipt. I was hoping to get my reorder in time for an event. I've had to shop elsewhere. Very disappointed!
Response from Godiva's Secret WigsJul 29, 2026
Hi Patricia, Thank you for taking the time to share your feedback and for being a long-time customer. I wasn't able to locate your order through your Trustpilot review, so I reached out to Trustpilot for additional information. After locating your account, I reviewed your recent orders and return. I see that your return for the two Rochelle wigs in Butter Pecan-R was delivered to us on July 15, 2026. Your return was processed and your store credit was issued on July 24, 2026, which was within 7 business days of receipt. As outlined in our return policy, returns are processed within 5–10 business days after they are received. I also see that you placed a new order using your store credit on July 25, 2026, for two Rochelle wigs in Creamy Toffee-R -your desired color. Your order shipped on July 27, 2026, and is currently on its way to you. We're sorry to hear that the timing didn't work out for your event, and we understand how disappointing that must have been. Although we processed your return within our promised timeframe, we appreciate your feedback regarding the return process and customer service. We will take this into consideration as we continue working to improve our customers' experience. Should you ever have questions or need assistance, we are happy to help at (877)567-9447 or [email protected]. Thank you again for your business, and we hope you enjoy your new wigs.
CW
Cathy W.
It’s been awhile since I purchased a…
It’s been awhile since I purchased a topper and ordered a wrong color. I admit I didn’t open the box until after the 30 day return policy had expired . When I did open it I had accidentally ordered the wrong color. Called customer service and asked if they would just let me exchange it for the right one .They would not help in anyway. I even asked if I could just return it and they could see its new tags still attached and make a decision, didn’t want a refund just exchange .While I understand every company has rules and regulations I felt this was very poor customer service service.
Response from Godiva's Secret WigsApr 30, 2026
Hi Cathy, Thank you for taking the time to share your feedback.
Your order was placed on June 10, 2022, and when we spoke on September 27, 2022, you reached out after discovering the color was not the right match. At that time, we reviewed our return policy: items may be returned within 20 days, or within 21–45 days with a 30% restocking fee. After 45 days, items are no longer eligible for return, refund, or store credit and are instead considered a donation.
As your item was opened well beyond this timeframe, it was no longer eligible for return. We also do not offer exchanges.
These guidelines are in place to ensure consistency and to maintain the quality standards of our wigs and toppers, as extended storage can affect how each piece performs.
We truly regret that we were unable to accommodate your request and appreciate your understanding. Should you need assistance selecting the right color in the future, our team would be happy to guide you prior to purchase.
SU
Susan
Couldn't Be Happier
I could not be happier with Godiva's Secret Wigs, both the company and the products. I've bought many synthetic wigs from the most highly regarded wigmakers and best online retailers. Godiva's Secret is the very best. My Godiva wigs have soft, silky, and durable fibers that last through many wearings. They look beautiful through wearing after wearing, unlike some of the more expensive synthetic wigs I've purchased. Godiva's has a lot ofYouTube tutorials that are helpful and well made. I am a fan.
Response from Godiva's Secret WigsMar 9, 2026
Hi Susan! Thank you so much for your wonderful review and for your support of Godiva's Secret Wigs! We’re thrilled to hear how happy you are with the quality and durability of our wigs. We’re also glad you enjoy our YouTube tutorials — we love helping make wigs easy and fun to wear. Thank you for being such a loyal fan!
WA
Wayne
Wonderful Service
Wonderful Service! I am surprised by the low ratings. This company has always answered all my questions! I haven't loved every wig I bought, but that's me. The longer wigs are wonderful and are perfect for my face type. The wigs are soft and very natural. I appreciate their customer support. They really do want their customers to be happy!
Response from Godiva's Secret WigsFeb 18, 2026
Hi Wayne, Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. Finding the right wig is such a personal journey, and we’re so glad you’ve found styles that work beautifully for you. It means so much to hear that you feel supported — we really do care about our customers and want everyone to be happy. Thank you again for your encouragement!
JT
Jordan T.
I would give a 0 my partner asked for…
I would give a 0 my partner asked for advise because they tightened it to much and started having white spots after fitting everytime its always something wrong now we tried to resolve it with them by mail they not professional one bit and blocked me and my partner after my partner using the hairdresser for 2 ywars and spend over 4000 pound they take your money and dont give advise 24/7 after care my arse they take your money and leave u be and more interested getting new clients because they know its 1000+ to start not 180 for refit will be taken to small claims as they are rip of company. After 2 years they wont see my partner because she had a problem with her refit to tight and now got white dots where that can cause hair loss and they always got different workers they meant to be specialist hair dressers but always got new workers very strange
Response from Godiva's Secret WigsNov 24, 2025
Hello Jordan, We believe this review may have been posted for the wrong business, as nothing in your message matches the services we provide here at Godiva’s Secret Wigs. We don’t offer the type of fittings, prices, or hairdressing services you’ve described, and we don’t have any customer history that aligns with this situation.
We truly care about our clients and would never block or ignore anyone who needs help. If this review was meant for another company, we kindly ask that it be updated so it reaches the right place.
If there’s been any mix-up at all, please feel free to reach out to us directly at [email protected] or call (818) 591-0808—we’re always here and happy to help.
Thank you so much.
WE
Wendy
WONDERFUL WIGS!!!
I've bought 3 wigs so far and ALL of them are AMAZING! I love how easy they are to put on and maintain. With my hair thinning,due to medication, they are a God send! I feel so confident wearing them!
Response from Godiva's Secret WigsNov 4, 2025
Thank you so much for your sweet review! 💕 We’re so happy to hear you’re loving your wigs and that they’ve helped you feel more confident. It truly means the world to us to know our wigs are making a difference for you. Thank you for being part of our community! 💖
