Cathy W.
It’s been awhile since I purchased a…
It’s been awhile since I purchased a topper and ordered a wrong color. I admit I didn’t open the box until after the 30 day return policy had expired . When I did open it I had accidentally ordered the wrong color. Called customer service and asked if they would just let me exchange it for the right one .They would not help in anyway. I even asked if I could just return it and they could see its new tags still attached and make a decision, didn’t want a refund just exchange .While I understand every company has rules and regulations I felt this was very poor customer service service.
Response from Godiva's Secret WigsApr 30, 2026
Hi Cathy, Thank you for taking the time to share your feedback. Your order was placed on June 10, 2022, and when we spoke on September 27, 2022, you reached out after discovering the color was not the right match. At that time, we reviewed our return policy: items may be returned within 20 days, or within 21–45 days with a 30% restocking fee. After 45 days, items are no longer eligible for return, refund, or store credit and are instead considered a donation. As your item was opened well beyond this timeframe, it was no longer eligible for return. We also do not offer exchanges. These guidelines are in place to ensure consistency and to maintain the quality standards of our wigs and toppers, as extended storage can affect how each piece performs. We truly regret that we were unable to accommodate your request and appreciate your understanding. Should you need assistance selecting the right color in the future, our team would be happy to guide you prior to purchase.