GodivaReviews of godiva.com

All good nice

I've gotten Godiva chocolate many times as gifts before but never purchased from them myself but today I finally decided to take the plunge because I got a $10 off coupon for my birthday (my birthday was actually last month July 10 so not sure why they emailed me the code so late almost a month later but okay), 15% off coupon off of my first order, was told that there's FREE shipping (including free ice packs for items that can melt due to the heat) on all items except for the chocolate covered strawberries and was told that I could combine coupons because after all those savings Godiva's normally expensive stuff would be within my price range.... welp needless to say everything they said was a lie. I couldn't combine coupons, I didn't get free shipping, it suddenly changed from "free shipping on all items except the chocolate covered strawberries" to "free shipping only on orders $50 and above" and after fees taxes and shipping costs even the cheapest items I found (which was a box of four chocolates for $13, hot chocolate mix $17 and hazelnut coffee $16) was almost $30 or more even when using coupons. And because of all that I decided not to order and after seeing all these negative reviews on their website i'm glad I didn't since odds are I would've had problems. If you wanna charge a lot for your products that's your right but at least be honest about it, if you're gonna charge luxury top notch prices for your products then make sure your products are luxury and top notch as well and if you're gonna be so into your products then make sure you stand behind them too if something goes wrong.

Order Godiva online and received old shelves life products. All items from their chocolate, Cookies and Hot drinking chocolate only have 1-2 months expirations. When open the tin, the chocolate powder coagulated into clumps already. Customer service refused to refund or offer replacement. NEVER order or purchase from them! Bad quality.

I received a chocolate today and found the expiration is too short. Today is March 29, but the chocolate will be expired on June. I bought this because it is used for my friend's birthday on July. I want to return it, but the company refused. Their chocolate are on the edge of the expiration.

I ordered a heart shaped box of candy for my wife for Valentines day. I ordered 4 business days ahead and knew it was tight but Godiva showed online that it would deliver on time. When it did not arrive on Feb 14, I checked with Godiva customer service and the order had not even shipped. I told then to cancel and they would not...instead they offered a 10% discount. The service at Godiva is completely unacceptable. They do not care about the customer at all. This was my last Godiva order. Further to review: My Godiva.com review was rejected with following statement: Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time! Please submit something new. Incredibly poor ethics.

Don't order from this company! They refunded me way less than what I paid for. Never gotten my money back from this scam company!

I bought 5 hot chocolate as Christmas gift for my friends. I made my order on Nov 30 2021, received the products on Dec 8. And ALL 5 cans hot chocolate at best before Feb 3 2022. Which is last than 60 days. I called the customer service, and sent them the picture shown the best before date. In the first beginning, they offered us the credit, we called the C/S try to place the order for the equivalent value. They said that whoever offer me the credit it is not right. Their customer service is not well trained and cannot be trust. Very Terrible customer service. A good product without a good customer service. I think that’s is the reason they have to closed down All their Canadian stores.

Ordered online and paid for 2nd day shipping for Christmas gift. Received confirmation, everything exactly like I ordered. Two days later the candy has not even shipped yet, called Customer Service (she was exceptional/pleasant/professional). CS stated that I CHOSE a delayed delivery date on the order. Which I did not. The confirmation of the order stated no delayed date, and why would I pay for TWO DAY SHIPPING for a delayed or later ship date????? Very disappointed, will not purchase from Godiva in the future again.