GodivaReviews of godiva.com

The worst service!!!! I bought a few box of chocolate during promotion and it only comes with 8 days before expired. Order placed on 17th Jun 24 and chocolate expired on 24th Jun 24. As such a loyal customer, it is so disappointed with almost expired chocolate. After contact customer service, they insisted no refund for chocolate on promotion. That is unbelievable. I would recommend all other loyal customer to switch to other brand. With such bad service, the company will not last long...

I bought an Easter egg for my mum but it has arrived completely broken - too many pieces to count. Was packaged in a box and plastic bag - no padding. Also bought eggs from two other companies which arrived in padded packaging and intact. This one is still edible but does not look special or worth the money paid. Disappointing.

I had been ordering chocolates from Godiva for special occasions for many years (including for my wedding), but as of today I never, ever will buy their products again. Their website was apparently redesigned so that if you have a pre-existing address book (which I did, full of addresses), this does not come up at check-out as an option for sending. You can add an address, in which case, your address book entries, amazingly, do NOT show up. In any case, I mistakenly forgot to enter the intended address, and despite contacting Godiva immediately afterwards (within 30 minutes), they were unable to help me. The email helper could not tell me who to contact to fix this, but suggested contacting "the shipper" (with no specification as to who that might be). The next day I received a shipping email with the only contact for fixing it being Godiva's phone (the tracking link was a dead link too!). I called Godiva and was told to call UPS, but the person on the line didn't know the number. Just abysmal management practices all around. The customer service people were not to blame - they were just conveying the policies of management, which I can only assume is either ignorant of this systemic problem, or doesn't care. That said, they didn't seem to care that Godiva was losing a customer either. Toodles, Godiva.

I only found out one of the product I ordered was out of stock after receiving the package. When I checked the amount returned, it was less than I paid for that and the customer service insisted that it is correct. Is it so hard to confirm first if the customer still wants to keep the order or order something else in this situation?

Very stressful shopping experience altogether. My daughter tried to offer me a gift of chocolates for Christmas and it turned out into a nightmare. First, I got a substitute order and received dark truffles, which I do not like, in replacement of the original order which was out of stock. Godiva denies it but they had sent my daughter an email informing her that the item was out of stock and they would send the dark truffles as a replacement if it was ok with us. When I called customer service to let them know I did not want dark chocolate, I was told not to worry, that the original order had already been shipped, so the problem was solved. I was not happy when I received the truffles and asked for an exchange. I was told this is simply not done...it was our problem not theirs... Then on January 04, (2 weeks later ?), my daughter (who had placed the order) was told her payment had not gone through - she tried 4 times and finally, as a last resort, she felt compelled to ask me to pay for the purchase. I don't mind but this is simply unacceptable: I was now to pay for an item I told them I did not want. This has been the worst shopping experience ever. I was told that surely I did not expect to get chocolates for free - no, I would not, but the customer usually gets the item they have chosen. I would have gladly returned these chocolates. The order department could not explain why they had shipped the order after the card had been rejected. If I had not been able to make the payment, what was my daughter supposed to do at that point ? Had my daughter known her card would be denied, she would have cancelled the order. I have never seen such nonsense, reluctance to admit a wrong, and lack of customer consideration - the order department has become incompetent and arrogant. I used to love the brand but sadly, I will never order from Godiva again.

When I buy expensive chocolate with a value of 100€ and it is delivered in a box, packed worse than each Amatzon package... then iycan give only 1 star

Only because I can't give them a negative star!! Such a well known, luxury brand yet this has to be the worst service provider in the UK? It was impossible to get any useful information when you try to track the package. 8 days later , after chasing customer service via email, I finally got a response that the package was dumped at the depot instead of door to door service I paid for . the recipient who has accessibility issues has to make special arrangements to collect a delayed package. No apology or offer of an alternative solution.

It’s zero stars actually. I accidentally placed an order with a wrong address and they weren’t able to cancel it within an hour of me placing the order. How is that even possible nowerdays? Rejected my request via both online chat and phone customer service.