GodivaReviews of godiva.com

I ordered Godiva 2 dresses via ASOS and sent them back and I never got my money back (sold by ASOS but delivery and return via Godiva).

I received my dress for my 40th really quickly.. when it arrived it didn’t smell great, I contacted Goddiva and they refunded a portion of my money for the inconvenience. They dress is stunning and I was complemented all night.. would defo order again. X

I bought two dresses from this company through the Debenhams site in February, i returned them as nothing like advertised, cheap and nasty fabric, my money has still not been deposited in my account, first they said it would be back by the 11th March, now they are saying April…. Who knows, ? Im still waiting… going to take legal advice if its not back by then. Never buy from them…

Should have reviewed this site before placing my order, I now hope they'll have shipped the correct item and that it will arrive in time. We made a mistake on our order, placed early evening, and immediately called only to find that they were closed. So I emailed them at the address provided, asking that they call me first thing in the morning so that I could correct the order. Instead, I received an email saying they could do nothing so I called, they escalated my concerns three times to the managerial level, all saying that there's nothing that could be done because they'd already packaged my order. The facts that they were closed during a busy holiday season shopping time -- and would or should have read my email first thing in the morning -- were of no concern to them. In hindsight, I should purchase their product in the local store and ship it via USPS where you can track the order and avoid the type of circumstances described as typical of Godiva on this site.

This is the WORST Customer Service I have ever encountered. I am so disappointed!! I placed an order online from the Godiva website, on 11-23-24. I ordered a box of candy, with a Christmas theme box, as a Christmas gift, with a specified DELIVERY DATE FOR THE WEEK OF 12-18 -24. I received a confirmation of my order, by email, the same day, with no delivery date indicated. So I immediately called Customer Service and found that they had mistakenly processed my order with a delivery date of 11-18-24. I asked them to revise my order with the correct delivery date, or cancel the order, and I would re-order with the correct delivery date. The Customer Service Rep said she could do neither, IT WAS TOO LATE TO MAKE CHANGES. So I asked to speak to a Manager. I told him that this order was a Christmas gift, and I did not want it delivered UNTIL MID-DECEMBER. The Manager said the order was already sent to the warehouse to be processed and could not be changed or cancelled. So basically I was out of luck -- nobody would rectify the situation, and I was just not going to get what I ordered and what I paid for. I am very dissatisfied -- I never heard of any company who would not allow you to revise an order!!! And I have never dealt with any company who cared so little about Customer Relations and Customer Satisfaction. At the very least, they should have given me a refund. SO, BUYER BEWARE, If they make a mistake on your order, and then refuse to revise or cancel that order, this is not a company you want to do business with. I contacted the recipients of my gift to let them know that due to a company screw up, their Christmas present was now on the way to them -- before Thanksgiving!!!

I dislike the fact that the "freezer" bag to help keep the candy cool while in transit was not sealed! The bag of what I guess was "ice" to begin with was water and it was a dripping mess. Since I ordered an Advent Calendar I can't comment on the quality of the chocolate yet. I just hope it's good/not melted because it's a gift for my granddaughter!

The guide to the chocolates inside the box is quite useless, since it just listed names such as "volupte II" with no description. Also, the guide is a generic guide, not a guide to what is in YOUR box. I selected an "eclipse fraise" from the guide (because I just so happen to know that fraise means strawberry in French) only to realize that was NOT a selection included in my box. I consider this pretty ordinary for a $70 box of chocolates. Is it too much to expect a guide that spells out exactly what each chocolate is so one can select the one they want? A guide that, ideally, only lists the selections in YOUR box? That's the way fancy chocolate brands used to do it... I will say the first chocolate I selected at random, "lingot noisette" (whatever that means!!!) was absolutely delectable.

The worst service and had to deal with it on my birthday. They put fault on my card and myself. When they were at fault and no apologies. It was a drawn out process where they went back and forth and disregarded me saying to cancel it. And then got a notification it was taken out of my bank account. They did not care about the customer. I will never order from them again.