GodivaReviews of godiva.com

Worst customer service. I order truffles on the 13th of January and I still haven't received my order. When someone finally got back to me on the 22nd of January they said there was an issue with the address, what a load of crap. Do not order from this company!!!! Not sure what the chocolate in their stores taste like but this whole online business has been a nightmare. Never have I had such a bad experience with a company. There is no number to contact so you're at the mercy of the customer service staff via email. Worst experience ever!!!!!!!!!!!!!!!!!!

Truffles are smaller than truffles in previous years and there are fewer truffles. Not the same quality as past years. Do you think customers would not notice that they are getting less for more $? Count me out as a customer. You must be trying to maximize profits but in the end you will end up loosing customers. I will not purchase again. Lots of competitors offering better quality and value.

Okay ordering process and delivery timeframe. The truffles were not good. Thus the 2-star review.

Ordered Godiva through Virgin Experience Days. Promised if ordered by 18th Dec they would arrive by Xmas - still states this on virgin experience website! However despite ordering on the 8th it's not even been dispatched ! Virgin blames Godiva and says Godiva as the supplier has had warehouse and delivery issues for 2 whole weeks, but Godiva blames virgin - very disappointing as now being told nothing is being dispatched until January, yet no communication sent to their customers and they still have the nerve to advertise the "christmas treat" even today online, 3 days after I raised the issue, that people will "recieve them by Christmas" - Not what you expect for a "luxury brand" ! And rip oft false advertising at its finest in order to simply LURE customers in to buying other products.

Ordered Godiva chocolates on 28th November as gifts; they arrived 11 days late, and opening them to prove they weren’t damaged from the heat made them impossible to rewrap — customer service refused any refund or replacement and showed no logic. Beautiful chocolates, but a very frustrating experience.

I was not wowed by the truffles. They were very small and was very disappointed. Won’t buy them again

The food took a total of 1 hour to arrive..?!, the place wasn’t even packed’ people who came 30 mins after us got all their order, and mind you, I only ordered a croissant, and the price is not ideal for what you get, and when the food finally arrived , it was cold.., I do not recommend coming here unless you want to waste ur money and ur time.

Krystoff was an excellent driver that ensured that we arrived at our destination in a timely and safe manner. He was able to talk us through the decisions made in terms of route to avoid an unnecessary stoppages and delays. Thank you for an stress-free journey.