CurbReviews of gocurb.com

If you cancel your ride because it’s taking too long to find a driver, they place a hold on your credit card that doesn’t fall off for a week. Also they don’t take responsibility for poor service (like the guy who refused to take me to my destination several blocks away). I like the concept of Curb, as taxi drivers know the city way better than other ride share drivers. But I’m done. As another reviewer said, back to Uber.

I have no idea how these scammers got my card details but been charging me fortnightly for a service I’ve never used or signed up for amounting to over £700. They gave no sent me any subscription confirmation, they don’t appear in my search history until today when I researched them and I’ve never had an App. Don’t be fooled by their attempt at professional replies to reviews - they clearly buy people’s card details as they are crooks in order to scam money from innocent people.

Good, courteous, professional driver.

I had the worst experience I forgot a bag from duty free with a lot of money on gifts on a taxi from JFK to S. ozone park on May 19th 2024, and I try to yell the driver but he didnt hear me, I try to contact Curb and the Girl (Victoria) that replay the emails told me to wait till the credit card Clear because they cannot find the driver if it doesnt show in their system, after several emails giving all the required information, I had to wait to 2 days so It clear the transaction and after that she never replay any emails. I think they just play dump for a few so you just let it go and forget about it.. They realy dont care..

I’m in the US for work, arrived yesterday. Just grabbed a cab at JFK that turned out to be a curb cab. Driver was really helpful. Once he had dropped us off at our hotel and we checked in I realised I’d left a really important rucksack in the back seat. I panicked and going a lost and found email on the go curb website. It was frustrating that there was no number to call, however the responded for further information within 20 mins. Once they had managed to verify the fare, driver and cab it did take about two and a half hours and a few prompter emails to confirm the driver had found my bag and would bring it to the hotel in a few hours. An hour after that the lobby called my room to say the driver was here. Every single thing wa in my bag and had not been touched. I wanted to thank NDAYE the driver, and Carla at the lost and found support team for helping me with this. I honestly thought I’d lose my job if I had lost that rucksack. Thank you - NYC cab driver NDAYE!

If I could give no stars I would. First off, I had fraud from this company back in January. Present day I went to use the app and it wouldn’t connect because they disabled my account and I was never notified of this. Now they won’t reactivate my account and are blaming me for the fraud. I will never use this app or take taxis again. Awful customer service - you should NEVER blame the customer. Why would I lie about fraud and want to not be able to use the app?? Just doesn’t make sense… Just take Uber or Lyft. Not worth your time, money or stress

Curb just doesnt work The Cab drivers deserve a better platform I kept re eiving a message that a wi fi conne tion was lost when I am on a mobile phone. What a poor excuse for an app.

Like many other reviews, I am disappointed that I can't give less than one star. When using Curb only to simplify payment, the transaction went through to my credit card but did not go through to the taxi company. They showed that they didn't receive the payment even though they could see that it went through to my card, and insisted that I still needed to pay them. I called the taxi company, Metro Cab in Boston, and they said this happens all the time and I needed to pay them and get the refund from Curb. I thought Curb would save time and money not cost more time and money. The taxi company told me I shouldn't use Curb and I suggested that they shouldn't advertise for it in their vehicles if they were going to force me to deal with a refund when it doesn't work. I will never use Curb again and would encourage all taxi companies to drop the system if they are going to dump the problem issues onto their customers.