CurbReviews of gocurb.com

Had a very sneaky experience, they charged double to what I agreed to then told me they couldn’t refund it

While Curb is new and will need to improve it's app, it's been a great alternative. I live in Chicago and have been disappointed with both Uber and Lyft. Since they've taken over the market there are much less cabs these days until I found Curb. So far so good, I've used it 4 times and like it much more than Uber or Lyft. It's also a bit cheaper even with a tip for a cab through Curb. Uber and Lyft drivers don't know how to navigate without an app, they often take a longer route or miss a turn or block traffic trying to get over several lanes at the last minute. They're not professional drivers, they do it part time for extra money. Uber and Lyft drivers can't change while enroute like with a cab. Their rates have only gone up since they began. The worst part for for me the app says a car is so many minutes away but takes twice as much time to get to you. The arrival time is quoted sooner than reality, you get there 5-10 minutes later. Bottom line for me: Perhaps Uber and Lyft work well for smaller cities and the suburbs but don't seem to do as well in big cities. I used to walk outside and hail a cab quickly. Now since the market has been changed we ALL have to wait for whatever ride we hail on an app. With Curb I can change my destination, get there in the quickest time, the drivers knows the streets the best at different times of the day, it's a better and cheaper alternative to Uber or Lyft.

He made me go to an ATM to get money when I told him to turn the app on. We went to two stores. And I had to pay extra to take my cash out and then he had the nerve to ask me if I could pay him up front. Like miss where’s the money.and also not to mention he’s on the phone the whole car ride. Curb. This is horrible for business. This why people take Uber ,Lyft. Etc. because people that work like that. He’s personalism was horrible. 9B29

I just used Curb for the first time, against my better judgement. I am writing this from the Uber I had to call. We are headed to JFK from downtown. I booked in advance on Curb due to the apparent price advantage with Uber (but who knows whether this is simply made up) this afternoon. The app experience isn’t slick so I guess I should have been more attentive. Then I got a notification on the app that the car was due in x minutes. Then it said the car was assigned . So I see a car icon, which doesn’t move, but the estimated minutes reduces, making me think it’s on its way. Then I get an error that WiFi wasn’t available so I couldn’t get the app to do anything (my phone data is working fine, I booked my Uber on it). I asked for a call back, I got a call from area code Fresno (California, presumably routed by Curb) but couldn’t hear anything. So given I had my family standing on the street I booked Uber and was in a car within 5 minutes). Only on this ride do I notice that they sent me an EMAIL saying they couldn’t fulfill my pre-booked ride request. The product team should be embarrassed. I would strongly suggest people don’t use this app for anything where they’re relying on the driver turning up…so that’s every ride, I suppose. Total missed opportunity to unseat Uber who I am sure love to see cub a poor competitor.

I've used Curb a lot, but my last time--last month for a trip to Newark Airport booked the night before--will be my last. I reserved a cab the night before, 6 am pickup time from Brooklyn to Newark Airport. At 5:57 am, I get a call from Khaled who tells me that I've cancelled my trip (I didn't), and he's 17 minutes away in Manhattan. But, guess what? He's a nice guy, so he can still come to get me, it's just going to cost more money. S.C.A.M. I had a few choice words, and ended up calling Uber to take me to the airport. I made a complaint to Curb--they got back to me in 48 hours and said I cancelled the trip on the app, so I asked them to send me the screen shot. Nothing, just platitudes; "have a blessed day." So, filed a complaint with the TLC. It took a month, but today they found in my favor, and the driver had to pay a fine. Curb might be OK for short trips, but use at your own risk.

My first experience with CURB: I am sitting in a taxi - trying to balance on the hump because it’s the ONLY place in the back seat of the cab where there’s a whisp of cool air for which I long because it’s hot beneath the refraction of glass that’s amplifying the white hot intensity of the sun. I feel like bacon, frying away back here. It is THE SINGLE MOST physically uncomfortable trip I have ever taken and quite a shame that I’m heading as far as I am (to EWR from upper east side - oh joy - this vehicle has superior shock absorbers and tons of legroom : IF you’re NOT a human sized or weighted entity! Being human size, I’m wrenched into a space about 10” in depth while hitting potholes and irregularities in the road as we go and I’m bouncing all the way, accompanied by teeth chattering/bone jarring slamming about. Cool air is barely trickling out, roughly at my knee through a dilapidated vent that can not be adjusted to direct airflow any alternate way - so the knee gets it. The sun is drenching my shoulders and neck and there’s an actual heat smell permeating the back seat mainly because of the non-bullet-proof glass (obsolete since credit cards and apps like CURB have removed the need for such safety imperatives while the likelihood of being robbed if your a cab driver has plummeted to basically zero). So hooray - Taxi’s now have CURB through which you can schedule & pay (and presumably rate) your taxi but they’ve done nothing to improve legroom, air flow, the ability to be heard (that plexi is quite an obstacle to conversational ease) or anything to contribute to “comfort” ... to which we’ve become rather accustomed with Uber, thank you very much! Is it any wonder why UBER has disrupted things? Oh wait, rhetorical question - hahaha - there isn’t any wonder at all. Add to this the fact that CURB charged the wrong amount, made an effort to modify the inaccurate charge (and that, too was inaccurate) and couldn't give a fig about the decidedly less than 'serviceable' vehicle I got stuck in for upwards of 40 minutes. In other words, no recourse, no customer service, no accountability. CURB merely functions as a billing conduit. And they don't even do that well.