CurbReviews of gocurb.com

I wish I could give negative stars. My wife and I were looking for transportation from our hotel to O'Hare Airport. We were told to call Curb to schedule transportation. We spoke to them 3 WEEKS IN ADVANCE and they told us the address was no problem and to give them a call 2 days before our flight in order to schedule pickup for my family and myself. They even told us what kind of vehicle to request (MV1) that could accommodate my family. We scheduled the ride 2 days before and gave them the address to the hotel, the same address that we gave them 3 weeks earlier. They told us that a driver would be calling us to confirm. No call that night. The next morning we called again. They apologized and promised that someone would call us back...no call. Now we're here on the day of our flight. We called again and was assured a callback in a few minutes. 2 hours later we called them again giving the same information that we have given 4 agents. It was then that we were told that the address that we had given them was out of area....the hotel that is less than 10 minutes from the airport is out of area. No one in the previous 3 weeks who had the address told us that it was out of their service area. So yes, dishonest and full of bs.

Long story short, my Fiance and I took a brief ride from Grand Central to Port Authority, not long after I realized that I did not have my phone on me. I was able to use the find my phone app and could see it was in the cab going around the city. I pinged my phone numerous times only for it to be manually turned off for 12 hours. I emailed the dispatcher with the information he needed and have NOT heard back and I also followed up before I posted this review. They have no intention in helping me recover my phone nor have the decency to respond back - avoid all yellow cabs at all costs. Just awful.

My driver told me $36 and change I left a 20% tip of $8 and change do approx $44, and this matched up with what was on the screen to pay, then my card is charged over $52 for a 7 mile taxi ride. I'll never use this company again.

I have used curb and even referred people I ordered a ride 2 days ago, I had 45.63 Credit. .y ride was 17. 78. But when I went to use it yesterday due to all the rain all of the left over credit was gone. My deadline to use it was 12/2023.what happened to the credit

A 25% tip is automatically added without any upfront notification Will not be using again

Worst experience I’ve ever had a from online ride service. The driver was extremely rude and racist, and refused to turn his radio down or off at my request. I booked a ride to the Chicago art institute and the driver showed up on time and called me. After that things rapidly went South. I asked him if he could make a stop along the way. It was definitely on Rich and he said I had to change it in the app. However, there is no way in the app to do so. Then he was belligerent saying will you have to pay me. Oh, of course I intend to pay him. I think he just targeted me because he saw black on then and it was his way of getting out his internal race schism. His radio was blasting. I asked him to please turn it down or off. He responded saying I’m not turning my radio off. This is my cabin I responded by saying hey I’m paying for the ride and he responded say this is my cab and I’m not turning the radio off. So then, when my white companion gets into the cab, he turns the radio down . Only to turn it back on to some loud talk conversation in a foreign “not English“ language. I will never use the service again I will never recommend it to anybody. In fact, I regarded as my duty to tell everybody that I need never ever ever ever use curb. He then proceeded to take the slowest possible route and when questioned about it by my white companion, he said that this was the fastest way. Finally, I couldn’t take it any longer. I told the driver to pull over immediately and let us out. Then when I tried to use my Tap card, ( taxi access pass.) the driver did something so that my card was declined. I checked later, and I have plenty of rides on there. It was only because of fear for my safety.

Scheduled a taxi for early morning. Driver assigned, after several minutes I noticed car not moving and I. A neighborhood street. Called dri8, he asked where I was going. After I told him, he said system is not working. Cancelled ride. Requested new ride, same situation. 2nd assigned driver hung up without speak.

They are pretty bad I scheduled a ride the app said a driver was 5 Minutes away then it would change drivers and have to wait more time. I just canceled and walked 20 minutes to my destination before i was late to catch to my show in NYC. They really need to improve their service.