go2bank.comReviews of go2bank.com

The Chat Agents, probably at least 85% of them, are absolutely unprofessional. As for the banking aspect, I haven't had many troubles, although recently they have been charging me a $15 overdraft fee within just a few hours of being a couple of dollars short in my account. My understanding is that I have 24 hours to bring my account balance back to $0 or better. I have used the chat service many times, and out of all those instances, only once did I get an agent that assisted me throughout the entire problem and courteously said goodbye and wished me a nice evening when we disconnected the chat. All other agents seemed indifferent to my problem, and in tonight's incident, on both occasions, the agent disconnected the chat in the middle of my typing. I am absolutely livid over this because there are no other ways to get through, and it is commonly known that one should not rely on the USPS snail mail service for urgent matters. Moreover, even if I opted to use it, there is no guarantee of receiving a reply or any resolution. So, as long as you maintain a sufficient balance and never incur an overdraft by any amount, and you don't need clarification from a chat agent, you should be perfectly fine. If you think that you may encounter any of those issues, I would highly recommend finding another banking service, or you will be miserable. Good luck to you!

I Deposited Funds. and I Tried ta Use The Card and It Kept Getting Declined.

Customer service is no help if you don't have a card and do direct deposit! And if you miss any of the computer generated questions that may have nothing to do with you they will lock you account for days

This is the worst bank. This has happened more than once. Ok just talking about this time for now. Recently I needed to overdraft and yes I think the overdraft policy is to get more money out of people. Anyways. I Recently overdraft the 1st was a total of 20.00 and I got overdrafted when in fact I know that it haven't been 24 hrs. My check hits around 5:53 pm this time instead of the normal 5:56 pm which is around the time I overdraft. Now this morning I keep getting notifications about overdraft fee. The first transaction ok cool whatever no problem but that 2nd transaction should've never been a fee to it because when I overdrafted the 2nd time as soon as i walked out the store my direct deposit hit. So why am I being charged an overdraft fee for something that was paid back on time. I need to find a good attorney to talk to about this because at this point yall are robbing people for paying up their overdraft in the 24 hr time and yall are robbing people for the transactions that wasn't even overdrafted for 10 mins. I hate this bank and will be looking for another soon. Yall have the dumbest policy cause if I'm having a little down time and need to overdraft why is the policy a 24 hr policy instead til your next pay day, it's not like yall don't know when the direct deposit hits. It's ways of robbing us hard working people that have a hard time sometimes. Yall are money hungry. You're suppose to help the people not take their money. My issue isn't about the 1st overdraft fee it's the 2nd one. And this has happened a time before. Yall are greedy and it's a shame. I will be getting a new bank account soon because this is it for me. Thieves

I love GO2bank!! I've used them for direct deposit, and still do for when I run DoorDash & Grubhub as well as use them for cash deposit(s) and I love this company. They allow me to use my overdraft protection, there customer care is slowly got better, the mobile app is wonderful and easy to use and navigate. ***GO2bank please consider eliminating the $5 minimum to cash a check, there should be a minimum of $0.01 in my opinion, I hope that happens.*** This company rocks, I honestly don't understand the bad reviews as I even have a savings account with them and take advantage of that as well and I will get the secured credit card in a couple weeks and look forward to that as well. They are awesome. Thank you for the great mobile app, and overdraft protection that has saved me when I was low on funds. :)

I just received a card with my name ready to activate for an account I never requested!! So I decided to google and lo and behold this came up. The card is going in the shredder. I need to report first.

How can you do business with a bank that sends you a debit card like you already have an account? Seriously though most people are gonna think their identity was stolen. Red flag pass.

I'd give these SOBs a negative 10stars if I could. -I'm filling with FBI for cyber crime - must wait about 30mins for deposits to appear - card never worked - can't login and I've reset my passcode 3times consecutively - customer service is a joke - keep your money in your bra or sock before using this card. - gladly spend the rest of my night posting reviews to every platform.