Go ProctoruReviews of go.proctoru.com

I'll admit that the reason I was in this situation was completely my fault. There are two classes, same course, different teachers, and I accidentally registered for the wrong teacher's exam (to be fair, both of their last names start with K). Once I connected with the proctor, he was having trouble entering in the exam password. I realized it was because I registered for the wrong exam, so I told him what was going on and that I'm sorry for wasting his time, I'll just register for the correct one. He did not like this. He kept telling me to enroll in the correct class, which I told him was impossible this late into the semester, not to mention unnecessary. He then INSISTED I contact my instructor. I asked him why I needed to do that, and he gave me some vague "let him know of the situation so he may enroll you into the exam" answer. I told him I don't see the need to do that. So I opened a new tab, went on proctoru, and tried to register for the correct exam. Right before I pressed the button to schedule the exam, the proctor took my control away from the mouse, clicked out of the tab, and told me that I do not need to be on proctoru, that I need to contact my instructor. Out of pure frustration, I typed out an email to my instructor, basically saying that I was being forced to email him by my proctor. I felt like I had a gun to my head. He would not stop insisting I contact him, and I didn't want to be too combative that he himself contact my school. After I sent it, proctor asked me what the instructor said. I told him that he hadn't responded yet, and proctor said "OK, you may register for a new exam now!" WHAT???? That whole situation was in a span of an hour and a half. He was SO unhelpful, seemed he didn't even know what to do, and spoke terrible English (I really don't care how well people speak English, it's none of my business, but it was clear his vocabulary was NOT developed enough to be helping someone whose first language is English). I'm absolutely Not looking forward to taking more exams in the future with proctoru. I wish that they wouldn't outsource their proctors. The language barrier was too much.

Due to a technical failure, my exam page crashed. I lost my grades and failed the exam.

I have written two midterms with ProctorU. Everything went smoothly. Just make sure you have a plain room (at least around your desk, a big mirror, nothing on your desk but what you need, your phone out of the room, a PC with Google Chrome (extension already downloaded), and do the hardware check (I clicked on the "talk to someone option" and they went in to make sure it would work beforehand (only took 3 minutes). The first time it was seamless, and I was typing my exam in 5 minutes, the second time there was one small issue, but I was still writing in 10 minutes. I honestly think this service is amazing for my online exams. It is actually about 1/4 the cost that I would have had to pay, and that doesn't include the traveling 900km to the nearest of my university's recognized invigilators, not to mention room and board. Way more comfortable being in my own house with my comfy chair and thermostat set how I want. Considering how many people took exams during Covid-19 with ProctorU and there are only these few issues with some people (that seem a bit more like problems with their university's software or internet connection), anyone should use it.

Absolute garbage. They haven't made the program compatible with anything but a PC and its a stretch at that. Couldn't take my test because the logmein file was only executable on a PC. Of course you aren't told this until you're logging in to take the exam after I passed all the technical requirements for my system. Completely pathetic.

Will not fail to waste your time every time you have to proctor a test. I might as well drive to my college and take it there instead since the benefits of taking tests at home are basically obsolete here with all the tech issues.

I had the strangest, most frustrating experience with Proctor U. My proctor’s name was Claudio A. and he wouldn’t tell me after 45 minutes what was going on just said “no video”. Then I noticed he logged me in through the Proctor U website as a student in Hong Kong taking a completely different test as the one I was supposed to take. All while I was still being recorded. I called customer service and they told me to not log out but stay on the line with them. After another 45 min of being on hold, customer service says “we don’t know what happened, log out and call back in 30 minutes”. At this point it was already 11pm and I had work the next day, so I hung up and did not call back. What was the point of waiting that long on the phone for them to just tell me that?? Anyways I logged out and never found out what this proctor was trying to do. It was a really strange and slightly sketchy experience. Wasted over 2 hours of my time and never even took the test. Proctor U is disorganized and not secure.

If there was something less than one star I would give it to them for what they made me go through during my test!! First: didnt start at time, actually after 2 and a half hours!!. Second: multiple technical issues and at the end I wasnt able to finish my test after being done with the first half because technician Aldrianne R. didnt do anything to fix my issue! I was able to see that he didnt move the mouse at all since he was controlling my computer!! what they made me go through is unforgettable..No one should use there system at all.

If you get kicked out of a test for some reason, I would suggest just rescheduling your exam. Though the proctor may be trying to be helpful and get you back in, for me I waited an hour and finally told myself that was long enough. Testing environment is important and you shouldn't have to wait an hour (I'm sure it would have been much longer) to connect again with a proctor. All I did was hit exit on the chatbox instead of minimize! Why you get kicked out of the text entirely is beyond me, they see your screen and video still. ProctorU is a necessary service, but I had a terrible experience. I rescheduled for a future date, I was thankful I didn't have to pay again (Thanks to ETS). Update: I took my test. Having experienced taking the test again through their proctoring service, I would rate them slightly higher. The next proctor was more responsive, although I had to raise my hand for about a minute to get his attention, and then it was difficult to hear him. I didn't have that issue with the previous proctor. I think they are doing their best, I hope the service continues to improve.